TP-Link TL-ER6020 TL-ER6020 v1 IG 7106503927 - Page 22

Gigabit Dual-WAN VPN Router Appendix A Troubleshooting QQQQ What could I do if I forgot the username and password of the Router? You can restore the Router to factory defaults, please refer to 1.2 Appearance of this Installation Guide for detail. The default management address of the Router is http://192.168.0.1, default username and password are both admin. All your current settings will be cleared after the Router is restored. If you have backup configuration, please import it now. QQQQ Why does the PWR LED work abnormally? The PWR LED should be lit up when the power system works normally. If the PWR LED worked abnormally, please check as follows: 111 Make sure that the power cable is connected properly, and the power contact is normal. 222 Make sure the voltage of the power supply meets the requirement of the input voltage of the Router. QQQQ What could I do if I could not access the web-based configuration page? You are recommended to check the following items: 111 Check every port LED on the Router and make sure the cable is installed properly. 222 Try another port on the Router and make sure the cable meets the requirement and works normally. 333 Turn off the power. After a while, turn on the power again. 444 Make sure the IP address of your PC is set within the subnet of the Router. 555 If you still cannot access the configuration page, please restore the Router to its factory defaults. Then the IP address should be set as 192.168.0.x ("x" is any number from 2 to 254) and Subnet Mask as 255.255.255.0. QQQQ Why does the page display abnormally? Please check as follows: 111 Update your browser or replace it with another browser, and try again. 222 If the pop-up is blocked, please lower the security level of the browser. 18 Troubleshooting