TRENDnet TV-IP344PI Users Guide - Page 37

Troubleshooting

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TRENDnet User's Guide Troubleshooting 1. I inserted the Utility CD‐ROM into my computer's CD‐ROM Drive but the installation menu does not appear automatically. What should I do? Windows 10/8/8.1 If the installation menu does not appear automatically, press the windows icon and press "r" simultaneously. In the "run" box, type D:\autorun.exe, where "D" in "D:\autorun.exe" is the letter assigned to your CD‐ROM Drive, and then press the ENTER key on your keyboard . Windows 7 If the installation menu does not appear automatically, click on the Windows Icon on the bottom left hand corner of the screen, click the "Search programs and files" box, and type D:\autorun.exe, where "D" in "D:\autorun.exe" is the letter assigned to your CD‐ROM Drive, and then press the ENTER key on your keyboard . Windows Vista If the installation menu does not appear automatically, click Start, click the Start Search box, and type D:\autorun.exe where "D" in "D:\autorun.exe" is the letter assigned to your CD‐ROM Drive, and then press the ENTER key on your keyboard. Windows XP If the window does not appear automatically, click Start, click Run and type D:\autorun.exe where "D" in "D:\autorun.exe" is the letter assigned to your CD‐ROM Drive, and then press the ENTER key on your keyboard. TV‐IP344PI 2. The autorun program is unable to detect my camera. What should I do? a. Verify that you have followed all the steps in Section 2: Hardware Installation. b. Disable any software firewall programs such as ZoneAlarm or Norton Internet Security. If you are using Windows 8, 7, Vista or XP, disable the built in firewall. c. Reset the IP Camera d. Run the Autorun program from the CD‐ROM again. 3. I do not have a DHCP server or DHCP is disabled on my network and I am unable to configure the camera. What should I do? a. Go to the TCP/IP settings on your computer and assign a static IP address on your computer's network adapter in the subnet of 192.168.10.x. Since the default IP address of the camera is 192.168.10.30, do not assign a static IP address of 192.168.10.30 on your computer's network adapter. b. Open Internet Explorer and enter http://192.168.10.30 into the address bar. 4. I forgot my password. What should I do? Please follow the steps below to reset to factory default setting a. Remove the power and network cable b. Take the included Reset Wire Cable, plug one side of the wire into "Default" and the other side into "GND" on the terminal block as shown below. © Copyright 2016 TRENDnet. All Rights Reserved. 35

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© Copyright 2016 TRENDnet. All Rights Reserved.
35
TRENDnet User’s Guide
TV
‐
IP344PI
Troubleshooting
1.
I inserted the Utility CD
‐
ROM into my computer's CD
‐
ROM Drive but the
installation menu does not appear automatically. What should I do?
Windows 10/8/8.1
If the installation menu does not appear automatically, press the windows icon
and press “r” simultaneously.
In the “run” box, type D:\autorun.exe, where
“D” in “D:\autorun.exe” is the letter assigned to your CD
‐
ROM Drive, and then
press the ENTER key on your keyboard .
Windows 7
If the installation menu does not appear automatically, click on the Windows
Icon on the bottom left hand corner of the screen, click the “Search programs
and files” box, and type D:\autorun.exe, where “D” in “D:\autorun.exe” is the
letter assigned to your CD
‐
ROM Drive, and then press the ENTER key on your
keyboard .
Windows Vista
If the installation menu does not appear automatically, click Start, click the
Start Search box, and type D:\autorun.exe where "D" in "D:\autorun.exe" is the
letter assigned to your CD
‐
ROM Drive, and then press the ENTER key on your
keyboard.
Windows XP
If the window does not appear automatically, click Start, click Run and type
D:\autorun.exe where “D” in “D:\autorun.exe” is the letter assigned to your
CD
‐
ROM Drive, and then press the ENTER key on your keyboard.
2.
The autorun program is unable to detect my camera. What should I do?
a.
Verify that you have followed all the steps in Section 2: Hardware
Installation.
b.
Disable any software firewall programs such as ZoneAlarm or Norton
Internet Security. If you are using Windows 8, 7, Vista or XP, disable the
built in firewall.
c.
Reset the IP Camera
d.
Run the Autorun program from the CD
‐
ROM again.
3.
I do not have a DHCP server or DHCP is disabled on my network and I am unable
to configure the camera. What should I do?
a.
Go to the TCP/IP settings on your computer and assign a static IP address
on your computer’s network adapter in the subnet of 192.168.10.x. Since
the default IP address of the camera is 192.168.10.30, do not assign a
static IP address of 192.168.10.30 on your computer’s network adapter.
b.
Open Internet Explorer and enter
into the address
bar.
4.
I forgot my password. What should I do?
Please follow the steps below to reset to factory default setting
a.
Remove the power and network cable
b.
Take the included Reset Wire Cable, plug one side of the wire into "Default"
and the other side into "GND" on the terminal block as shown below.