Toshiba 19SL410U User Manual - Page 54

Chapter 8: Troubleshooting • If you are not receiving a second audio program from a known SAP source, make sure the MTS feature is set to SAP mode ( page 38). • If you hear audio that seems "incorrect" for the program you are watching (such as music or a foreign language), the SAP mode may be on. Set the MTS feature to Stereo mode ( page 38). Remote control problems • Remove all obstructions between the remote control and the TV. • The remote control batteries may be dead. Replace the batteries ( page 20). • If the TV still does not act as expected, use the Reset Factory Defaults procedure ( page 28). Channel tuning problems • The channel may have been erased from the channel memory by the Programming channels automatically feature. Add the channel to the channel memory ( page 32). • The channel may be blocked by the LOCK feature. Unblock the channel ( page 42). • If you are unable to tune digital channels, check the antenna configuration ( page 24). If you are still unable to tune digital channels, clear all channels from the channel list and reprogram channels into the channel memory ( page 24). If you are still unable to tune digital channels, use the Reset Factory Defaults procedure ( page 28). Also see "TV stops responding to controls" and "Other problems" ( page 53). Closed caption problems • If the program or video you selected is not closedcaptioned, no captions will display ( page 37). • If text is not available, a black rectangle may appear. If this happens, turn off the closed caption feature ( page 37). • A closed-caption signal may not display correctly in the following situations: a) when a videotape has been dubbed; b) when the signal reception is weak; or c) when the signal reception is nonstandard ( page 37). Rating blocking (V-Chip) problems • If you forget your PIN code: While the PIN code entering screen is displayed, press four times within 5 seconds. The PIN code you previously stored will be cleared ( page 40). No REGZA-LINK operation • The REGZA-LINK feature is available for Toshiba REGZA-LINK compatible devices. • Make sure the HDMI cables with the HDMI Logo ( ) are used. • When the connected REGZA-LINK device does not work correctly after you have changed settings of the device, turn off your TV and unplug the power cord, then plug and turn on again. • If several devices are connected, REGZA-LINK feature may not operate properly. • Read the instruction manual furnished with the connected REGZA-LINK device. HDMI problems For HDMI cables Make sure to use cables with the HDMI Logo ( ) ( page 13). Media Player problems • Make sure that devices are connected correctly. • Incorrect behavior may occur with a USB HUB connection. • Photo files that have been processed by PC photo editing software may not be correctly viewed. • The TV may select one format automatically and play it when contents that support two or more formats are played. • Confirm contents of the USB storage device are formats that correspond with this TV ( page 44). 54