Toshiba 20HLK86 User Manual - Page 38

Troubleshooting Before calling a service technician, please check the following table for a possible cause of the symptom and some solutions. Symptom Solution TV will not turn on • Make sure the power cord is plugged in, then press POWER. • The remote control battery may be dead. Replace the battery. No picture, no sound • Check the antenna/cable connections. No sound, picture OK • The sound may be muted. Press VOL + -. • The station may have broadcast difficulties. Try another channel. • Make sure the MTS feature is set properly. Poor picture, sound OK • Check the antenna connections. • The station may have broadcast difficulties. Try another channel. • Adjust the Picture menu. Poor reception of broadcast channels • The station may have broadcast difficulties. Try another channel. • Check the antenna connections. Black box appears on the screen • The Closed Caption feature may be set to one of the Text modes (Text1, Text2, Text3, or Text4). Turn closed captioning Off. Unable to select a certain channel • The channel may be erased with the Manual programming feature. Multiple images • The station may have broadcast difficulties. Try another channel. • Antenna reception may be poor. Use a highly directional outdoor antenna. Poor color or no color • The station may have broadcast difficulties. Try another channel. • Adjust the Tint and/or Color in the Picture menu. No stereo or SAP sound from a known MTS broadcast • Make sure the MTS feature is set properly. The side panel buttons do not operate • Check the Panel Lock feature. The remote control does not operate • Remove all obstructions between the remote control and the remote control sensor in the TV. • The remote control battery may be dead. Replace the battery. Appendix 38