Toshiba BDX2200 Owners Manual - Page 34

Others Troubleshooting & Maintenance Troubleshooting If the unit does not perform properly when operated as instructed in this manual, check the unit, consulting the following checklist. No power Problem No sound or picture Distorted picture Completely distorted picture or black / white picture with Blu-ray Disc™ / DVD No sound or distorted sound Picture freezes momentarily during playback Disc cannot be played back SD Memory Card cannot be read No return to start-up screen when disc is removed The unit does not respond to the remote control Buttons do not work or the unit stops responding The unit does not respond to some operating commands during playback The unit cannot read Blu-ray Disc™ / DVD/ CD Angle does not switch Playback does not start when the title is selected Solution - Check if the AC cord is properly connected. - Unplug the AC cord once, and wait for 5-10 seconds and then plug it in again. - Check if the connected TV is turned on. - Check if the connections are made securely and correctly. - Check whether the connected TV or other device supports HDCP. (This unit will not output a video signal unless the other device supports HDCP.) - Check whether the output format of this unit (HDMI FORMAT) matches the supported input format of other connected device. - Sometimes a small amount of picture distortion may appear. This is not a malfunction. - Connect this unit directly to the TV. If the composite audio / video cables are connected to a VCR, pictures may be distorted due to the copyright protection system. - Make sure the disc is compatible with this unit. - Adjust the volume. - Check if speakers are connected correctly. - Check the HDMI connections. - Check the settings in "Audio" menu. - Check the disc for fingerprints / scratches and clean with a soft cloth wiping from center to edge. - Clean the disc. - Clean the disc. - Ensure the disc label is facing up. - Check if the disc is defective by trying another disc. - Cancel the ratings control or change the control level. - Insert a correct disc that can be played back on this unit. - The format of the card does not match that accepted by this unit or the card is not compatible. - Reset this unit by turning it off, then on again. - Aim the remote control directly at infrared sensor window on the front panel. - Reduce the distance to infrared sensor window. - Replace the batteries in the remote control. - Re-insert the batteries with their polarities (+ / - signs) as indicated. - To completely reset the unit, unplug the AC cord from the AC outlet for 5-10 seconds. - Operations may not be permitted by the disc. Refer to the instructions of the disc. - Dew condensation may form inside the unit. Do not use this unit for at least a few hours until its inside gets dry. - Wipe the dirt off the disc or replace the disc. - The angle cannot be switched for Blu-ray Disc™ / DVD which do not contain multiple angles. In some cases multiple angles are only recorded for specific scenes. - Check the settings in "Parental" menu. 34