Toshiba LX835-D3340 User Guide - Page 101

The Windows® operating system is not working, Using Startup options to fix problems

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If Something Goes Wrong The Windows® operating system is not working 101 The Windows® operating system is not working Once you are familiar with your computer and used to the way the operating system responds to your work routine, you can easily detect if the operating system is not working correctly. For example: ❖ The operating system fails to start after the initial startup appears. ❖ The operating system takes a long time to start. ❖ The operating system responds differently from the normal routine. ❖ The screen does not look right. Unless a hardware device has failed, problems usually occur when you change the system in some way such as installing a new application or adding a device. If you experience any of these problems, use the options in the Startup menu to fix the problem. Using Startup options to fix problems If the operating system fails to start properly, you may need to troubleshoot the operating system and/or its settings. There are several options to choose from depending on the severity of the problem and your level of expertise with computers. If Windows® fails to start properly twice, the Windows Boot menu will launch. To enter the Boot menu manually: 1 Press Ctrl, Alt, and Del simultaneously (once). 2 Press the Power button in the lower right corner of your screen. 3 Click the Restart option from the menu. 4 Click Troubleshoot from the menu. You now have several options: Refresh your computer ❖ Your files and personalization settings won't change. ❖ Your computer settings will be changed back to their defaults. ❖ Your Apps from the Windows® Store are retained. ❖ Apps you installed from discs or Web sites are removed. ❖ A list of removed apps is saved to your desktop. For more information, see "Refresh your PC (with user's data)" on page 44.

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101
If Something Goes Wrong
The Windows
®
operating system is not working
The Windows
®
operating system is not working
Once you are familiar with your computer and used to the way the
operating system responds to your work routine, you can easily
detect if the operating system is not working correctly. For
example:
❖
The operating system fails to start after the initial startup
appears.
❖
The operating system takes a long time to start.
❖
The operating system responds differently from the normal
routine.
❖
The screen does not look right.
Unless a hardware device has failed, problems usually occur when
you change the system in some way such as installing a new
application or adding a device.
If you experience any of these problems, use the options in the
Startup menu to fix the problem.
Using Startup options to fix problems
If the operating system fails to start properly, you may need to
troubleshoot the operating system and/or its settings. There are
several options to choose from depending on the severity of the
problem and your level of expertise with computers.
If Windows
®
fails to start properly twice, the Windows Boot menu
will launch. To enter the Boot menu manually:
1
Press
Ctrl
,
Alt
,
and
Del
simultaneously (once).
2
Press the
Power
button in the lower right corner of your screen.
3
Click the
Restart
option from the menu.
4
Click
Troubleshoot
from the menu.
You now have several options:
Refresh your computer
❖
Your files and personalization settings won't change.
❖
Your computer settings will be changed back to their defaults.
❖
Your Apps from the Windows
®
Store are retained.
❖
Apps you installed from discs or Web sites are removed.
❖
A list of removed apps is saved to your desktop.
For more information, see
“Refresh your PC (with user’s data)” on
page 44
.