Toshiba Portege Z20T-C2112 Portege Z20t-C Series Windows 10 Users Guide - Page 155

Additional help, If you need further assistance

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155 If Something Goes Wrong Additional help ❖ Restart the Windows operating system. Always restart the Windows operating system after each installation, even if the installation utility does not prompt you to do so. This will ensure that the installation is completed, and will clean up anything that the installation utility left behind. ❖ Do one installation at a time. If you have several new items to add to your device's system, install just one at a time, creating restore points immediately before each successive installation. This will make it much easier to determine the origin of any new problems. For best results, follow this sequence: 1 Back up critical data. 2 Create a restore point. 3 Install one item of hardware or software. 4 Restart the Windows operating system. 5 Use the new hardware or software for a while, noting any new problems. Make sure that your critical applications (email, business applications, etc.) are working correctly, and verify that important devices are still functioning. 6 For each additional hardware or software item, repeat these steps, starting at step 1 if any of your critical data has changed, or starting at step 2 if no critical data has changed. Additional help If you need further assistance If you have followed the recommendations and are still having problems, you may need additional technical assistance. ❖ Since some problems may be related to the operating system or the application you are using, it is important to investigate all sources. ❖ Review the troubleshooting information for your operating system. ❖ If the problem occurs while you are running a application, consult the application's documentation for troubleshooting suggestions. Contact the software company's technical support group for their assistance.

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155
If Something Goes Wrong
Additional help
❖
Restart the Windows operating system. Always restart
the Windows operating system after each installation,
even if the installation utility does not prompt you to do
so. This will ensure that the installation is completed,
and will clean up anything that the installation utility left
behind.
❖
Do one installation at a time. If you have several new
items to add to your device’s system, install just one at a
time, creating restore points immediately before each
successive installation. This will make it much easier to
determine the origin of any new problems. For best
results, follow this sequence:
1
Back up critical data.
2
Create a restore point.
3
Install one item of hardware or software.
4
Restart the Windows operating system.
5
Use the new hardware or software for a while, noting
any new problems. Make sure that your critical
applications (email, business applications, etc.) are
working correctly, and verify that important devices
are still functioning.
6
For each additional hardware or software item,
repeat these steps, starting at step
1
if any of your
critical data has changed, or starting at step
2
if no
critical data has changed.
Additional help
If you need further assistance
If you have followed the recommendations and are still
having problems, you may need additional technical
assistance.
❖
Since some problems may be related to the operating
system or the application you are using, it is important to
investigate all sources.
❖
Review the troubleshooting information for your
operating system.
❖
If the problem occurs while you are running a
application, consult the application’s documentation for
troubleshooting suggestions. Contact the software
company’s technical support group for their assistance.