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Toshiba Portege Z30-B1310 Portege Z30-B Series Windows 8.1 User's Guide - Page 126

The Windows® operating system is not working, way the operating system responds to your work routine

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126 If Something Goes Wrong The Windows® operating system is not working 3 The battery may need charging, may be depleted, or may be defective. With AC power connected, turn the computer on, and then leave the computer running for several hours, which will deliver a slow, steady "tricklecharge" to the battery. Once the battery has been tricklecharged, it may begin working correctly again. If the trickle-charging does not prove effective, you can connect to Support Online by going to Toshiba support at support.toshiba.com. The battery light is blinking when the computer is on. If the battery light is blinking when the computer is on, this indicates a power mismatch. Do the following: 1 Check the OUTPUT specifications on the AC adaptor (for example, DC 19V - 3.95A) 2 Check the INPUT specifications on the bottom of the computer. The output specifications of the AC adaptor must match the input specifications of the computer. 3 If the specifications do not match, locate and use the AC adaptor that shipped with your computer. If the specifications do match, contact Toshiba. See "Contacting Toshiba" on page 146. The Windows® operating system is not working Once you are familiar with your computer and used to the way the operating system responds to your work routine, you can easily detect if the operating system is not working correctly. For example: ❖ The operating system fails to start after the initial startup appears. ❖ The operating system takes a long time to start. ❖ The operating system responds differently from the normal routine. ❖ The screen does not look right. Unless a hardware device has failed, problems usually occur when you change the system in some way such as installing a new program or adding a device.

Section	Page
Portégé® Z30-B Series User’s Guide	1
Contents	19
Introduction	25
This guide	27
Safety icons	28
Other icons used	28
Your computer’s features and specifications	29
Documentation	29
Service options	29
Getting Started	30
Selecting a place to work	30
Setting up a work environment	30
Keeping yourself comfortable	31
Computer user comfort recommendations	31
Good Working Posture	31
Using the notebook with an external keyboard, mouse or monitor	32
Typing style	33
Taking breaks and varying tasks	34
Mobile computing tips	34
Transporting the notebook	34
Seeking additional help	35
Check list	35
Precautions	36
Important information on your computer’s cooling fan	38
Setting up your computer	38
Connecting to a power source	39
Charging the main battery	41
Using the computer for the first time	41
Initial setup	41
Setting up your software	42
Registering your computer with Toshiba	42
To Shut down your computer	43
To Restart your computer	44
To place your computer in Sleep mode	44
Adding optional external devices	45
Adding memory	45
Recovering the Internal Storage Drive	45
Creating recovery media	47
Restoring from recovery media	49
Refresh your PC (with user’s data)	51
Reset your PC	53
Installing drivers and applications	56
Using the TOSHIBA Dual Pointing Device	57
Using the touch pad	57
Adjusting touch pad settings	60
Disabling or enabling the touch pad	61
Connecting an external device	61
Using external display devices	62
Selecting video cables	62
Connecting an HDMI™-compatible television or display device	62
Connecting an external monitor or projector	63
Directing the display output when you turn on the computer	63
Adjusting the quality of the external display	64
Customizing your computer’s settings	65
Caring for your computer	65
Cleaning the computer	65
Moving the computer	66
Using a computer lock	66
Learning the Basics	68
Computing tips	68
Using the keyboard	69
Function keys	70
Special Windows® keys	70
Overlay keys	71
Backlit keyboard	72
Touch screen	72
Touch screen navigation	72
Mouse properties	73
Starting an app	74
Starting an app from the Start screen	74
Saving your work	75
Backing up your work	75
Toshiba’s online resources	75
Mobile Computing	76
Toshiba’s energy-saver design	76
Running the computer on battery power	76
Battery Notice	77
Power management	78
Charging batteries	78
Charging the RTC battery	79
Monitoring battery power	80
Determining remaining battery power	81
What to do when the main battery runs low	82
Setting battery notifications	82
Conserving battery power	83
Power Plans	84
Using the eco power plan	85
Changing the main battery	86
Taking care of your battery	86
Safety precautions	86
Maintaining your battery	87
Disposing of your computer	87
Traveling tips	87
Exploring Your Computer’s Features	89
Exploring the Start screen	89
Charms	90
Tiles	91
Exploring the desktop	91
Finding your way around the desktop	91
Windows® Store	93
Setting up for communications	94
Connecting your computer to a network	95
Exploring audio features	95
Recording sounds	95
Using external speakers or headphones	96
Using the Web Camera	97
Using the Smart Card Reader	97
Using the Memory card reader	98
Inserting memory media	98
Removing memory media	99
Using the expansion port	100
Utilities	101
eco Utility®	102
Password Utility	103
Using a supervisor password	103
Using a user password	105
Deleting a user password	107
System Settings	108
Sleep Utilities	111
USB Sleep and Charge	111
Enabling/Disabling USB Sleep and Charge	113
Power supply mode settings	113
Function Key	115
Recovery Media Creator	116
Service Station	116
TOSHIBA Application Installer	117
Fingerprint Authentication Utility	118
Fingerprint utility limitations	118
Using the Fingerprint Authentication Utility	118
Fingerprint Logon	119
Care and maintenance of your fingerprint reader	119
Fingerprint reader limitations	121
Display Utility	122
If Something Goes Wrong	123
Problems that are easy to fix	123
Problems when you turn on the computer	124
The Windows® operating system is not working	126
Using Startup options to fix problems	127
Internet problems	129
The Windows® operating system can help you	130
Fixing a problem with Device Manager	130
Checking device properties	130
Power and the batteries	131
Keyboard problems	133
Display problems	133
Disk or storage drive problems	135
Error-checking	135
Sound system problems	136
Printer problems	137
Wireless networking problems	138
Develop good computing habits	139
Data and system configuration backup in the Windows® operating system	140
If you need further assistance	145
Contacting Toshiba	146
Other Toshiba Internet Web sites	146
Toshiba’s worldwide offices	147
TOSHIBA Function Keys	148
Functions	148
Volume Mute	149
Lock (Instant security)	149
Power plan	149
Sleep mode	149
Hibernation mode	150
Output (Display switch)	150
Display brightness	151
Disabling or enabling wireless devices	151
Disabling or enabling the touch pad	151
Disabling or enabling the cursor control overlay	152
Disabling or enabling the numeric overlay	152
Disabling or enabling the scroll lock	152
Keyboard Backlight	152
Zoom In/Out	152
Volume control	153
Zoom (Display resolution)	153
Power Cord/Cable Connectors	154
Glossary	155
A	157
B	157
C	159
D	160
E	161
F	162
G	163
H	163
I	164
K	164
L	164
M	165
N	165
O	166
P	166
R	167
S	168
T	169
U	169
W	169