Toshiba Satellite L15W-B1307 Satellite/Satellite Pro L10W-B Series Windows 8.1 - Page 124

Wireless networking problems, Verify that the Service Set Identifier SSID, or network

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124 If Something Goes Wrong Wireless networking problems Wireless networking problems NOTE This section provides general troubleshooting tips for networking problems, specifically wireless (Wi-Fi®) networking. The terms and concepts used assume a basic understanding of networks, and may be for more advanced users. If you need assistance or if you are not familiar with the terminology, please see Windows® Help and Support or contact your computer technician. ❖ If your computer is equipped with an internal Wi-Fi® adapter, verify that Airplane mode is OFF (the wireless indicator light will be lit). ❖ Verify that your computer can detect access points or routers. If it can detect a Wi-Fi® access point or router then it may be a configuration issue. ❖ Verify that signal strength is good using the utility provided with the Wi-Fi® adapter. ❖ If another computer is on the same network, verify that it has network access, and can connect to the Internet. If, for example, the other computer cannot browse to a public Web site, the ISP's (Internet Service Provider) service may be disrupted. ❖ Verify that the Service Set Identifier (SSID), or network name, is correct - i.e., that it matches the SSID assigned to the access point you are attempting to connect through. SSIDs are case-sensitive. ❖ Check the Windows® Control Panel's Device Manager to verify that the Wi-Fi® adapter is recognized by the Windows® operating system, and that the driver is loaded. To access the Device Manager, from the Start screen begin typing Control Panel and click or touch your selection. If you are in the Desktop screen, press the Windows® ( ) key to display the Start screen. Click or touch the Search ( ) icon at the upper-right corner of the screen and, in the Search field type Control Panel. Click or touch Control Panel, select System and Security, and then System. Launch the Device Manager and carefully note any error messages - these will be very helpful if you should confer with a support technician at a later time.

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124
If Something Goes Wrong
Wireless networking problems
Wireless networking problems
This section provides general troubleshooting tips for
networking problems, specifically wireless (Wi-Fi
®
)
networking.
The terms and concepts used assume a basic
understanding of networks, and may be for more
advanced users. If you need assistance or if you are not
familiar with the terminology, please see Windows
®
Help
and Support or contact your computer technician.
❖
If your computer is equipped with an internal Wi-Fi
®
adapter, verify that Airplane mode is OFF (the wireless
indicator light
will be lit).
❖
Verify that your computer can detect access points or
routers. If it can detect a Wi-Fi
®
access point or router
then it may be a configuration issue.
❖
Verify that signal strength is good using the utility
provided with the Wi-Fi
®
adapter.
❖
If another computer is on the same network, verify that it
has network access, and can connect to the Internet. If,
for example, the other computer cannot browse to a
public Web site, the ISP’s (Internet Service Provider)
service may be disrupted.
❖
Verify that the Service Set Identifier (SSID), or network
name, is correct
-
i.e., that it matches the SSID assigned
to the access point you are attempting to connect
through. SSIDs are case-sensitive.
❖
Check the Windows
®
Control Panel's Device Manager to
verify that the Wi-Fi
®
adapter is recognized by the
Windows
®
operating system, and that the driver is
loaded. To access the Device Manager, from the Start
screen begin typing
Control Panel
and click or touch
your selection. If you are in the Desktop screen, press
the
Windows
®
(
) key to display the Start screen. Click
or touch the
Search
(
) icon at the upper-right corner
of the screen and, in the Search field type
Control
Panel
. Click or touch
Control Panel
, select
System
and Security
, and then
System
. Launch the Device
Manager and carefully note any error messages
-
these
will be very helpful if you should confer with a support
technician at a later time.
NOTE