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Toshiba Satellite Pro L350-S1001X User Guide - Page 175

DVD operating problems, The Windows, operating system wireless management, facility does not work.

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If Something Goes Wrong DVD operating problems 175 ❖ Enter PING 192.168.1.1 at the command prompt, and press Enter. ❖ If "Request Timed Out" or another error message appears in response, then the problem is probably Wi-Fi®-related. ❖ If you have enabled any security provisions (closed system, MAC address filtering, Wired Equivalent Privacy [WEP], etc.), check the access point vendor's Web site for recent firmware upgrades. Problems with WEP keys, in particular, are frequently addressed in new firmware releases. The Windows® operating system wireless management facility does not work. If you are using an external Wi-Fi® adapter (an ExpressCard®, USB adapter, or other variety), check if the adapter comes with its own management utility. If it does, the utility may be disabling the Windows® operating system wireless management facility, in which case you must use the adapter's management utility. If the documentation that accompanies the adapter does not provide enough information to determine if this is the case, contact that vendor's support group for further advice. DVD operating problems If you experience a problem playing DVDs, you may be able to fix the problem yourself. For general problems playing a DVD title, try the following steps: 1 Verify that the disc is in a format that the drive supports. 2 Ensure that the disc is properly inserted in the drive tray. 3 Use the DVD Player software that came with your computer to view DVD movies. 4 Clean the disc and try again. A dirty drive can also cause audio problems. If you have tried several discs and all fail, consider sending your drive to an authorized service provider to get it cleaned. 5 Verify that your computer recognizes your optical drive by double-clicking the My Computer icon on the desktop. The optical drive should appear in the list. 6 See "Checking device properties" on page 161 for instructions on using Device Manager to view the optical drive properties. 7 Check the Toshiba Web site for new information on optical drives and their operation.

Section	Page
Satellite Pro® L350 Series User’s Guide	1
Contents	27
Introduction	34
This guide	36
Safety icons	37
Other icons used	37
Other documentation	38
Service options	38
Chapter 1: Getting Started	39
Selecting a place to work	39
Setting up a work environment	39
Keeping yourself comfortable	40
Precautions	40
Important information on your computer’s cooling fan	42
Setting up your computer	42
Setting up your software	43
Registering your computer with Toshiba	44
Adding optional external devices	44
Connecting to a power source	45
Charging the main battery	47
Using the computer for the first time	48
Opening the display panel	48
Your computer’s features and specifications	49
Turning on the power	49
Adding memory (optional)	50
Installing a memory module	51
Removing a memory module	56
Checking total memory	57
Hard Drive Recovery Utilities	58
Creating Recovery DVDs	58
Hard Disk Drive Recovery options	59
Hard Disk Drive Recovery using the Recovery media	64
Installing drivers and applications	65
Using the TouchPad™	65
Scrolling with the TouchPad™	66
Control buttons	66
Disabling or enabling the TouchPad™	66
Using external display devices	67
Directing the display output when you turn on the computer	67
Adjusting the quality of the external display	68
Using an external keyboard	68
Using a mouse	68
Connecting a printer	69
Setting up a printer	69
Connecting an optional external diskette drive	70
Turning off the computer	71
Options for turning off the computer	71
Using the Turn Off Computer or Shut Down commands	73
Using and configuring Hibernation mode	75
Using and configuring Standby mode	77
Closing the display panel	78
Customizing your computer’s settings	78
Caring for your computer	79
Cleaning the computer	79
Moving the computer	79
Using a computer lock	79
Chapter 2: Learning the Basics	81
Computing tips	81
Using the keyboard	83
Character keys	83
Ctrl, Fn, and Alt keys	83
Function keys	84
Special Windows® keys	84
Starting a program	84
Starting a program from the Start menu	85
Starting a program from Windows® Explorer	85
Starting a program from the Run dialog box	86
Saving your work	87
Printing your work	88
Backing up your work	89
Restoring your work	90
Using the optical drive	90
Optical drive components	91
Media control buttons	92
Inserting an optical disc	92
Playing an audio CD	94
Playing optical media	94
Recording optical media	95
Removing a disc with the computer on	95
Removing a disc with the computer off	96
Caring for optical discs	96
Toshiba’s online resources	96
Chapter 3: Mobile Computing	97
Toshiba’s energy-saver design	97
Running the computer on battery power	97
Battery Notice	98
Power management	99
Using additional batteries	99
Charging batteries	99
Charging the main battery	100
Charging the RTC battery	100
Monitoring main battery power	101
Determining remaining battery power	103
What to do when the main battery runs low	103
Setting battery alarms	104
Conserving battery power	104
Power Profiles	105
Using a hot key to set the Power Profile	106
Changing the main battery	106
Removing the battery from the computer	107
Inserting a charged battery	108
Taking care of your battery	110
Safety precautions	110
Maintaining your battery	111
Disposing of used batteries	112
Traveling tips	113
Chapter 4: Exploring Your Computer’s Features	114
Exploring the desktop	114
Finding your way around the desktop	115
Setting up for communications	117
Connecting your computer to a network	117
Connecting a modem to a telephone line	118
An overview of using the Internet	120
The Internet	120
The World Wide Web	120
Internet Service Providers	120
Connecting to the Internet	121
Surfing the Internet	121
Internet features	122
Uploading to, and downloading files from, the Internet	122
Exploring audio features	123
Recording sounds	123
Using external speakers or headphones	124
Web Camera	125
Using an ExpressCard®	125
Inserting an ExpressCard®	125
Removing an ExpressCard®	126
Using the Bridge Media Adapter Slot	126
Inserting memory media	127
Removing memory media	127
Chapter 5: Utilities	129
TOSHIBA Assist	130
Connect	131
Secure	132
Protect & Fix	133
Optimize	134
TOSHIBA Application Installer	135
Setting passwords	136
Using an instant password	136
Using a supervisor password	137
Using a user password	139
Deleting a user password	140
TOSHIBA PC Diagnostic Tool Utility	141
Fn-esse®	142
Starting Fn-esse®	142
TOSHIBA Power Saver	143
Preset Power Profiles	144
Quickly creating a new power profile	144
Customizing a power profile	144
Mouse Utility	145
TOSHIBA Hardware Setup	146
TOSHIBA Zooming Utility	148
TOSHIBA Button Controls	149
CD/DVD Drive Acoustic Silencer	150
TOSHIBA Accessibility	151
Chapter 6: If Something Goes Wrong	152
Problems that are easy to fix	152
Problems when you turn on the computer	154
The Windows® operating system is not working	156
Using Startup options to fix problems	157
Internet problems	157
The Windows® operating system can help you	158
Resolving a hardware conflict	158
A plan of action	159
Resolving hardware conflicts on your own	159
Fixing a problem with Device Manager	160
Memory problems	162
Power and the batteries	163
Keyboard problems	164
Display problems	164
Disk drive problems	166
Optical drive problems	168
Sound system problems	169
ExpressCard® problems	170
Printer problems	172
Modem problems	172
Wireless networking problems	173
DVD operating problems	175
Develop good computing habits	177
Data and system configuration backup in the Windows® operating system	178
If you need further assistance	183
Before you contact Toshiba	183
Contacting Toshiba	183
Other Toshiba Internet Web sites	184
Toshiba’s worldwide offices	184
Appendix A: Hot Keys	186
Volume Mute	186
Password security	186
Without a password	186
With a password	187
Maintaining security when the battery is not fully charged	187
Power profile	188
Standby mode	188
Hibernation mode	189
Display modes	190
Display brightness	190
Disabling or enabling wireless devices	191
Disabling or enabling the TouchPad™	191
Zooming applications in/out	191
Keyboard hot keys	192
Appendix B: Power Cord/Cable Connectors	193
Appendix C: Using ConfigFree® with your Toshiba Computer	194
Getting Started	195
Starting ConfigFree®	195
ConfigFree® Utilities	197
Connectivity Doctor	197
Search for Wireless Devices	199
Profile Settings	204
ConfigFree® SUMMIT	206
Quick Connect	210
Using the Automatic Switch	212
Semi-Automatic Switch Feature	213
Glossary	214
A	216
B	216
C	217
D	219
E	220
F	221
G	221
H	221
I	222
K	222
L	222
M	223
N	224
O	224
P	224
R	225
S	226
T	226
U	227
W	227

Match case Limit results 1 per page

175

If Something Goes Wrong

DVD operating problems

❖

Enter

PING 192.168.1.1

at the command prompt, and press

Enter

❖

If “Request Timed Out” or another error message appears

in response, then the problem is probably Wi-Fi

-related.

❖

If you have enabled any security provisions (closed system,

MAC address filtering, Wired Equivalent Privacy [WEP], etc.),

check the access point vendor's Web site for recent firmware

upgrades. Problems with WEP keys, in particular, are

frequently addressed in new firmware releases.

The Windows

operating system wireless management

facility does not work.

If you are using an external Wi-Fi

adapter (an ExpressCard

, USB

adapter, or other variety), check if the adapter comes with its own

management utility. If it does, the utility may be disabling the

Windows

operating system wireless management facility, in which

case you must use the adapter's management utility. If the

documentation that accompanies the adapter does not provide

enough information to determine if this is the case, contact that

vendor's support group for further advice.

DVD operating problems

If you experience a problem playing DVDs, you may be able to fix

the problem yourself.

For general problems playing a DVD title, try the following steps:

Verify that the disc is in a format that the drive supports.

Ensure that the disc is properly inserted in the drive tray.

Use the DVD Player software that came with your computer to

view DVD movies.

Clean the disc and try again.

A dirty drive can also cause audio problems. If you have tried

several discs and all fail, consider sending your drive to an

authorized service provider to get it cleaned.

Verify that your computer recognizes your optical drive by

double-clicking the

My Computer

icon on the desktop. The

optical drive should appear in the list.

See

“Checking device properties” on page 161

for instructions

on using Device Manager to view the optical drive properties.

Check the Toshiba Web site for new information on optical

drives and their operation.