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Wireless networking problems, Start, Control Panel

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If Something Goes Wrong Resolving a hardware conflict Wireless networking problems 177 NOTE This section provides general troubleshooting tips for networking problems, specifically wireless (Wi-Fi®) networking. The terms and concepts used assume a basic understanding of networks, and may be for more advanced users. If you need assistance or if you are not familiar with the terminology, please see Windows® Help and Support or contact your computer technician. ❖ If your computer is equipped with an internal Wi-Fi® adapter, verify that the Wireless antenna ON/OFF switch is ON (the wireless indicator light will be lit). ❖ Verify that your computer can detect access points or routers. If it can detect a Wi-Fi® access point or router then it may be a configuration issue. NOTE To determine if your computer has an internal Wi-Fi® adapter, check the device list in Device Manager (part of the Windows® Control Panel). Some Toshiba models may have a Wireless antenna ON/OFF switch even though they do not have an internal Wi-Fi® adapter. ❖ Verify that signal strength is good using the utility provided with the Wi-Fi® adapter. ❖ If another computer is on the same network, verify that it has network access, and can connect to the Internet. If, for example, the other computer cannot browse to a public Web site, the ISP's (Internet Service Provider) service may be disrupted. ❖ Verify that the Service Set Identifier (SSID), or network name, is correct-i.e., that it matches the SSID assigned to the access point you are attempting to connect through. SSIDs are casesensitive. Toshiba provides a Client Manager utility for setting and managing SSIDs. ❖ Check the Control Panel's Device Manager to verify that the Wi-Fi® adapter is recognized by the Windows® operating system, and that the driver is loaded. Carefully note any error messages-these will be very helpful if you should confer with a support technician at a later time. ❖ Verify that the network connection is configured to obtain its Internet Protocol (IP) address dynamically: 1 Click Start, Control Panel.

Section	Page
Satellite Pro® M300 Series User's Guide	1
Contents	27
Introduction	34
This guide	36
Safety icons	37
Other icons used	37
Other documentation	38
Service options	38
Chapter 1: Getting Started	39
Selecting a place to work	39
Setting up a work environment	39
Keeping yourself comfortable	40
Precautions	40
Important information on your computer’s cooling fan	42
Setting up your computer	42
Setting up your software	43
Registering your computer with Toshiba	44
Adding optional external devices	44
Connecting to a power source	45
Charging the main battery	47
Using the computer for the first time	48
Opening the display panel	48
Your computer’s features and specifications	49
Turning on the power	49
Adding memory (optional)	50
Installing a memory module	51
Removing a memory module	56
Checking total memory	57
Hard Drive Recovery Utilities	58
Creating Recovery DVDs	58
Hard Disk Drive Recovery options	59
Hard Disk Drive Recovery using the Recovery media	64
Installing drivers and applications	65
Using the TouchPad™	65
Scrolling with the TouchPad™	66
Control buttons	66
Disabling or enabling the TouchPad™	66
Using external display devices	67
Directing the display output when you turn on the computer	67
Adjusting the quality of the external display	68
Using an external keyboard	68
Using a mouse	69
Connecting a printer	69
Setting up a printer	70
Connecting an optional external diskette drive	71
Turning off the computer	71
Options for turning off the computer	72
Using the Turn Off Computer or Shut Down commands	74
Using and configuring Hibernation mode	76
Using and configuring Standby mode	78
Closing the display panel	79
Customizing your computer’s settings	79
Caring for your computer	80
Cleaning the computer	80
Moving the computer	80
Using a computer lock	80
Chapter 2: Learning the Basics	82
Computing tips	82
Using the keyboard	84
Character keys	84
Making your keyboard emulate a full-size keyboard	84
Ctrl, Fn, and Alt keys	85
Function keys	85
Special Windows® keys	85
Overlay keys	86
Using the overlay to type numeric data	86
Starting a program	87
Starting a program from the Start menu	87
Starting a program from Windows® Explorer	88
Starting a program from the Run dialog box	89
Saving your work	90
Printing your work	91
Backing up your work	92
Restoring your work	93
Using the optical drive	93
Optical drive components	94
Inserting an optical disc	94
Playing an audio CD	96
Playing optical media	96
Recording optical media	97
Removing a disc with the computer on	97
Removing a disc with the computer off	98
Caring for optical discs	98
Toshiba’s online resources	98
Chapter 3: Mobile Computing	99
Toshiba’s energy-saver design	99
Running the computer on battery power	100
Battery Notice	100
Power management	101
Using additional batteries	101
Charging batteries	101
Charging the main battery	102
Charging the RTC battery	102
Monitoring main battery power	103
Determining remaining battery power	105
What to do when the main battery runs low	105
Setting battery alarms	106
Conserving battery power	106
Power Profiles	107
Using a hot key to set the Power Profile	108
Changing the main battery	108
Removing the battery from the computer	109
Inserting a charged battery	110
Taking care of your battery	112
Safety precautions	112
Maintaining your battery	113
Disposing of used batteries	114
Traveling tips	115
Chapter 4: Exploring Your Computer’s Features	116
Exploring the desktop	116
Finding your way around the desktop	117
Setting up for communications	119
Connecting your computer to a network	120
Connecting a modem to a telephone line	120
An overview of using the Internet	122
The Internet	122
The World Wide Web	122
Internet Service Providers	122
Connecting to the Internet	123
Surfing the Internet	123
Internet features	124
Uploading to, and downloading files from, the Internet	124
Exploring audio features	125
Recording sounds	125
Using external speakers or headphones	126
Web Camera	126
Using an ExpressCard®	127
Inserting an ExpressCard®	127
Removing an ExpressCard®	128
Using the Bridge Media Adapter Slot	128
Inserting memory media	129
Removing memory media	129
Using the i.LINK® port	130
Chapter 5: Utilities	131
TOSHIBA Assist	132
Connect	133
Secure	134
Protect & Fix	135
Optimize	136
TOSHIBA Application Installer	137
Setting passwords	138
Using an instant password	138
Using a supervisor password	139
Using a user password	141
Deleting a user password	142
TOSHIBA PC Diagnostic Tool Utility	143
TOSHIBA SD™ Memory Card Format Utility	144
TOSHIBA Power Saver	145
Preset Power Profiles	146
Quickly creating a new power profile	146
Customizing a power profile	146
Mouse Utility	147
TOSHIBA Hardware Setup	148
TOSHIBA Zooming Utility	152
CD/DVD Drive Acoustic Silencer	153
TOSHIBA Accessibility	154
Chapter 6: If Something Goes Wrong	155
Problems that are easy to fix	155
Problems when you turn on the computer	157
The Windows® operating system is not working	159
Using Startup options to fix problems	160
Internet problems	161
The Windows® operating system can help you	161
Resolving a hardware conflict	162
A plan of action	162
Resolving hardware conflicts on your own	162
Fixing a problem with Device Manager	164
Memory problems	165
Power and the batteries	166
Keyboard problems	167
Display problems	168
Disk drive problems	170
Optical drive problems	172
Sound system problems	173
ExpressCard® problems	173
Printer problems	175
Modem problems	176
Wireless networking problems	177
DVD operating problems	179
Develop good computing habits	181
Data and system configuration backup in the Windows® operating system	182
If you need further assistance	187
Before you contact Toshiba	187
Contacting Toshiba	188
Other Toshiba Internet Web sites	189
Toshiba’s worldwide offices	189
Appendix A: Hot Keys	191
Volume Mute	191
Password security	191
Without a password	191
With a password	192
Maintaining security when the battery is not fully charged	192
Power profile	193
Standby mode	193
Hibernation mode	194
Display modes	195
Display brightness	195
Disabling or enabling wireless devices	196
Disabling or enabling the TouchPad™	196
Zooming applications in/out	196
Keyboard hot keys	197
Appendix B: Power Cord/Cable Connectors	198
Appendix C: Using ConfigFree® with your Toshiba Computer	199
Getting Started	200
Starting ConfigFree®	200
ConfigFree® Utilities	202
Connectivity Doctor	202
Search for Wireless Devices	204
Profile Settings	209
ConfigFree® SUMMIT	211
Quick Connect	215
Using the Automatic Switch	217
Semi-Automatic Switch Feature	218
Glossary	219

Match case Limit results 1 per page

177

If Something Goes Wrong

Resolving a hardware conflict

Wireless networking problems

This section provides general troubleshooting tips for networking

problems, specifically wireless (Wi-Fi

) networking.

The terms and concepts used assume a basic understanding of

networks, and may be for more advanced users. If you need

assistance or if you are not familiar with the terminology, please see

Windows

Help and Support or contact your computer technician.

❖

If your computer is equipped with an internal Wi-Fi

adapter,

verify that the Wireless antenna ON/OFF switch is ON (the

wireless indicator light

will be lit).

❖

Verify that your computer can detect access points or routers. If

it can detect a Wi-Fi

access point or router then it may be a

configuration issue.

To determine if your computer has an internal Wi-Fi

adapter, check

the device list in Device Manager (part of the Windows

Control

Panel). Some Toshiba models may have a Wireless antenna ON/OFF

switch even though they do not have an internal Wi-Fi

adapter.

❖

Verify that signal strength is good using the utility provided

with the Wi-Fi

adapter.

❖

If another computer is on the same network, verify that it has

network access, and can connect to the Internet. If, for

example, the other computer cannot browse to a public Web

site, the ISP’s (Internet Service Provider) service may be

disrupted.

❖

Verify that the Service Set Identifier (SSID), or network name,

is correct—i.e., that it matches the SSID assigned to the access

point you are attempting to connect through. SSIDs are case-

sensitive. Toshiba provides a Client Manager utility for setting

and managing SSIDs.

❖

Check the Control Panel’s Device Manager to verify that the

Wi-Fi

adapter is recognized by the Windows

operating

system, and that the driver is loaded. Carefully note any error

messages—these will be very helpful if you should confer with

a support technician at a later time.

❖

Verify that the network connection is configured to obtain its

Internet Protocol (IP) address dynamically:

Click

Start

Control Panel

NOTE