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Toshiba Tecra Z40-C1411 Tecra Z40-C Series Windows 10 Users Guide - Page 139

Perform a system restore, Sample Image Web Camera driver - uninstall window

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139 If Something Goes Wrong Web Camera help 4 Right-click or touch Web Camera and select Uninstall. NOTE Do NOT select the "Delete the driver software for this device" box. (Sample Image) Web Camera driver - uninstall window 5 After the driver uninstalls, restart your computer, see "To Restart your computer" on page 45. The driver is then reinstalled automatically. Perform a system restore You can perform a system restore to a period in time at which the Web Camera was working properly. NOTE If no restore points have been previously created then this method will not work, see "Saving system configuration with restore points" on page 154. 1 In the Search field, type Create a restore point. 2 Click or touch Create a restore point. 3 Select the System Restore button on the System protection tab.

Section	Page
Tecra® Z40-C Series User’s Guide	1
Contents	19
Introduction	26
This guide	28
Safety icons	29
Other icons used	29
Your computer’s features and specifications	30
Documentation	30
Service options	30
Chapter 1: Getting Started	31
Selecting a place to work	31
Setting up a work environment	31
Keeping yourself comfortable	32
Computer user comfort recommendations	32
Good Working Posture	32
Using the notebook with an external keyboard, mouse or monitor	33
Typing style	34
Taking breaks and varying tasks	35
Mobile computing tips	35
Transporting the notebook	35
Seeking additional help	36
Check list	36
Precautions	37
Important information on your computer’s cooling fan	39
Setting up your computer	39
Adding memory	40
Connecting to a power source	40
Charging the main battery	42
Using the computer for the first time	42
Initial setup	42
Using the Start menu	43
Registering your computer with Toshiba	44
To Shut down your computer	44
To Restart your computer	45
To place your computer in Sleep mode	45
Adding optional external devices	46
Recovering the Internal Storage Drive	46
Creating a recovery drive using Toshiba Recovery Media Creator	47
Restoring from recovery media created by Toshiba Recovery Media Creator	50
Recovering from the Internal Storage Drive	51
Reset your PC	52
Installing drivers and applications	54
Using the TOSHIBA Dual Pointing Device	55
Using the touchpad	55
Adjusting touchpad settings	58
Disabling or enabling the touchpad	59
Connecting an external device	59
Using external display devices	60
Selecting video cables	60
Connecting an HDMI-compatible television or display device	60
Connecting an external monitor or projector	61
Directing the display output when you turn on the computer	61
Adjusting the quality of the external display	62
Customizing your computer’s settings	62
Caring for your computer	63
Cleaning the computer	63
Moving the computer	63
Using a computer lock	64
Chapter 2: Learning the Basics	65
Computing tips	65
Using the keyboard	67
Function keys	67
Special Windows keys	67
Overlay keys	68
Backlit keyboard	69
Touch screen	69
Touch screen navigation	69
Mouse properties	70
Starting an app	71
Saving your work	72
Backing up your work	72
Toshiba’s online resources	72
Chapter 3: Mobile Computing	73
Toshiba’s energy-saver design	73
Running the computer on battery power	73
Battery Notice	74
Power management	75
Charging batteries	75
Charging the RTC battery	76
Monitoring battery power	77
Determining remaining battery power	78
What to do when the main battery runs low	79
Setting battery notifications	79
Conserving battery power	80
Power Plans	81
Using the eco power plan	82
Changing the main battery	83
Taking care of your battery	83
Safety precautions	83
Maintaining your battery	84
Disposing of your computer	84
Traveling tips	84
Chapter 4: Exploring Your Computer’s Features	86
Exploring the desktop	86
Finding your way around the desktop	87
Windows Store	91
Setting up for communications	91
Connecting your computer to a network	93
Exploring audio features	93
Recording sounds	93
Using external speakers or headphones	94
Using the Web Camera	95
Using the Smart Card Slot	96
Using the Memory card reader	96
Inserting memory media	97
Removing memory media	97
Using the Expansion port	98
Chapter 5: Utilities	100
eco Utility	101
Password Utility	102
Using a supervisor password	102
Using a user password	104
Deleting a user password	106
System Settings	107
Sleep Utilities	109
USB Sleep and Charge	109
Enabling/Disabling USB Sleep and Charge	111
Power supply mode settings	111
HDD Protection Utility	113
TOSHIBA Recovery Media Creator	114
Service Station	114
TOSHIBA Application Installer	115
PC Health Monitor	116
Display Utility	117
Fingerprint Authentication Utility	118
Fingerprint utility limitations	118
Using the Fingerprint Authentication Utility	118
Fingerprint Logon	119
Care and maintenance of your fingerprint reader	119
Fingerprint reader limitations	121
Chapter 6: If Something Goes Wrong	122
Problems that are easy to fix	122
Problems when you turn on the computer	123
The Windows operating system is not working	125
Using Startup options to fix problems	125
Internet problems	127
Power and the batteries	128
Keyboard help	129
Perform a complete power cycle	129
Uninstall the keyboard driver	130
Download the latest keyboard driver	131
Perform a system restore	131
Clean the keyboard	131
Touchpad help	132
Disable then enable the touchpad	132
Install an external mouse	132
Perform a complete power cycle	132
Uninstall the touchpad driver	133
Download the latest touchpad driver	134
Perform a system restore	134
Adjust the touchpad properties	134
Display problems	135
Disk or storage drive problems	136
Error-checking	136
Web Camera help	138
Testing your internal Web Camera	138
Uninstall the Web Camera driver	138
Perform a system restore	139
Check for problems with third party applications	140
System Recovery	140
Sound help	140
Use the Sound troubleshooter	140
Check and set default speakers	141
Uninstall the audio driver	142
Download the latest sound driver	143
Perform a system restore	143
Printer problems	144
Wireless networking problems	145
Connecting to the Internet	146
Using a wireless connection	147
Troubleshooting an Internet connection – Verify network status	147
Troubleshooting an Internet connection – Verify hardware	148
Uninstall the network adapter driver	148
Troubleshooting an Internet connection – How to verify TCP/IP	149
Downloading drivers and updates	151
Using Toshiba Service Station	151
Manually download and install drivers and updates	151
How to determine the correct drivers to download	152
Develop good computing habits	153
Data and system configuration backup in the Windows operating system	154
Additional help	159
If you need further assistance	159
Contacting Toshiba	159
Other Toshiba Internet Web sites	160
Toshiba’s worldwide offices	160
Appendix A: TOSHIBA Function Keys	162
Functions	162
Volume Mute	163
Lock (Instant security)	163
Power plan	163
Sleep mode	163
Hibernation mode	164
Output (Display switch)	164
Display brightness	165
Disabling or enabling wireless devices	165
Disabling or enabling the touchpad	165
Disabling or enabling the cursor control overlay	166
Disabling or enabling the numeric overlay	166
Disabling or enabling the scroll lock	166
Keyboard backlight	166
Zoom In/Out	166
Volume control	167
Zoom (Display resolution)	167
Cortana	167
Appendix B: Power Cord/Cable Connectors	168
Glossary	169
A	171
B	171
C	173
D	174
E	175
F	176
G	176
H	176
I	177
K	177
L	177
M	178
N	179
O	179
P	179
R	180
S	181
T	182
U	182
W	182