ViewSonic WUSB100 User Guide - Page 16

Troubleshooting For the fastest solution to an installation problem, please refer to the solutions below before contacting ViewSonic Customer Support for assistance. The setup wizard does not launch after I insert the Networking Companion CD. • If the CD does not auto-start, right-click Start, select Explore, double-click the CD-ROM icon, then double-click the Setup icon. • If the CD still does not respond, try inserting another CD to make sure that the CD-ROM drive is functioning properly. My PC does not recognize the WUSB100 Wireless USB Adapter after installing it. • Verify that the WUSB100 is inserted all the way into an available USB port on your computer. • Check the distance to your router or gateway. It should be within 100 feet of your computer. • Uninstall the WUSB100 driver software, restart your PC, then repeat the installation and wireless configuration steps listed in Chapter 2. My WUSB100 disconnects soon after connecting. For Windows XP only: Try disabling 802.1x authentication: 1 Click Start, select Connect To, select Show all Connections, then double-click the name of your wireless network. 2 On the General tab, click Properties. 3 Click the Wireless Networks tab. 4 Under Preferred Networks, click Network Name (SSID). ViewSonic Wireless USB Adapter 13