Viking BVGRC8366BWSS Use and Care Manual - Page 16

Troubleshooting Problem Range will not function. Broil does not work. Oven light will not work. Possible Cause and/or Remedy Range is not connected to electrical power: Have electrician check power circuit breaker, wiring, and fuses. Temperature control knob is rotated too far past broil position. Light bulb is burned out. Igniters will not work. Range is not connected to power. Circuit is tripped. Fuse is blown. Igniters sparking but no flame ignition. Range is not connected to power. Gas supply valve is in "OFF" position. Igniters sparking continuously after flame ignition. Gas supply is interrupted. Power supply is not grounded. Power supply polarity is reversed. Burner ignites but flame is large, distorted, or yellow. Igniters are wet or dirty. Burner ports are clogged. Unit is being operated on wrong type of gas. Strong odor and/or smoke is noticed first few times oven is used. Oven indicator light on; oven will not heat. Air shutters not properly adjusted. This is normal burn off of insulation and protective oils in oven. This will go away after using oven a few times. Oven is operating properly. Unit will resume heating function once it has cooled. Service Information If service is required, call your dealer or authorized service agency. The name of the authorized service agency can be obtained from the dealer or distributor in your area. Have the following information readily available: • Model number • Serial number • Date purchased • Name of dealer from whom purchased Clearly describe the problem that you are having. If you are unable to obtain the name of an authorized service agency, or if you continue to have service problems, contact Viking Range Corporation at 1-888-VIKING1 (845-4641), or write to: VIKING RANGE CORPORATION PREFERRED SERVICE 1803 Hwy 82W Greenwood, Mississippi 38930 USA Range - The serial number and model number for your appliance can be found by opening the door and looking under the control panel. Record the following information indicated below. You will need it if service is ever required. Model no Serial no Date of purchase Date installed Dealer's name Address If service requires installation of parts, use only authorized parts to insure protection under the warranty. KEEP THIS MANUAL FOR FUTURE REFERENCE. PRODUCT CARE PRODUCT CARE 30 31