Viking DDSF136DSS Use and Care Manual - Page 18

Troubleshooting Ice and Water The ice maker is not producing ice or not enough ice • Is the ice maker wire shutoff arm or switch (depending on models) in the OFF position? • Is the water line shutoff valve to the refrigerator turned on? • Has the ice maker just been installed? Is the freezer temperature cold enough to produce ice? Wait 24 hours after ice maker hookup for ice production to begin. Allow 3 days after ice production begins to completely fill ice container. • Does the ice maker mold have water in it or has no ice been produced? Make sure your refrigerator is connected to a water supply and the supply shutoff valve is turned on. • Has a large amount of ice just been removed? Allow 24 hours for ice maker to produce more ice. • Is there a water filter installed on the refrigerator? The filter may be clogged or installed incorrectly. • Is an ice cube jammed in the ice maker ejector arm? For models with an interior ice bin, remove the ice from the ejector arm with a plastic utensil. • Is a reverse osmosis water filtration system connected to your cold water supply? See "Water Supply Requirements" in the Installation Instructions. The ice cubes are hollow or small This is an indication of low water pressure. Check the following: • Is the water shutoff valve fully open? • Are there kinks in the water lines that could restrict water flow? • If you are using a water filter, remove the filter and operate the dispenser. If water flow increases, the filter is clogged or incorrectly installed. • Is a reverse osmosis water filtration system connected to your cold water supply? See "Water Supply Requirements" in the Installation Instructions. • If you still have questions regarding your water pressure, call a licensed, qualified plumber. Off-taste, odor or gray color in the ice Check the following: • Are the plumbing connections new, causing discolored or off-flavored ice? • Have the ice cubes been stored too long? • Does the freezer and ice bin need to be cleaned? • Has food in the freezer or refrigerator been wrapped properly? • Does the water contain minerals (such as sulfur)? A filter may need to be installed to remove the minerals. • Is there a water filter installed on the refrigerator? Gray or dark discoloration in ice indicates that the water filtration system needs additional flushing. The ice dispenser will not operate properly Check the following: • Is the freezer door closed completely? • Is the ice bin installed correctly? • Is there ice in the bin? • Has the ice frozen in the ice bin? • Is ice stuck in the delivery chute? • Has the wrong ice been added to the bin? Use only cubes produced by the current ice maker. • Has the ice melted around the auger (metal spiral) in the ice bin? Empty the ice container. Use warm water to melt the ice if necessary. 18