Viking DDSF136DSS Use and Care Manual - Page 19

Troubleshooting • Is the ice dispenser stalling while dispensing "crushed" ice? Change the ice button from "crushed" to "cubed." If cubed ice dispenses correctly, depress the button for"crushed" ice and begin dispensing again. • Has the dispenser lever been held in too long? Ice will stop dispensing when the arm is held in too long. Wait 3 minutes for dispenser motor to reset before using again. The water dispenser will not operate properly Check the following: • Is the freezer door closed completely? • Is the water shutoff valve not turned on, incorrectly installed or clogged? • Is the water line connected at the source? • Is there a kink in the home water source line? • Has the water system not filled? The water system needs to be filled the first time it is used. • Is the refrigerator connected to a cold water line with water pressure of at least 30 psi (207 kPa)? The water pressure to the home determines the flow from the dispenser. • Is there a water filter installed on the refrigerator? The filter may be clogged or incorrectly installed. • Is a reverse osmosis water filtration system connected to your cold water supply? See "Water Supply Requirements" in the Installation Instructions. Water is leaking from the dispenser Check the following: • Is the glass not being held under the dispenser long enough? • Has the water system been flushed since installation or changing filters? The dispenser water is not cool enough NOTE: Water from the dispenser is chilled to only 50°F (10°C). • Has the refrigerator been newly installed or a large amount of water recently dispensed? Allow 24 hours for the refrigerator to cool completely. • Has water not been recently dispensed? The first glass of water may not be cool. Discard the first glass of water. 19