Vizio V435-H1 QuickStart Guide - Page 46

Limited Warranty D UNITED STATES AND CANADA You can also call Customer Support: attempted by anyone other than by a VIZIO authorized service center; (j) BY USING YOUR VIZIO PRODUCT YOU AGREE TO BE BOUND BY ALL THE TERMS OF THIS WARRANTY. BEFORE USING YOUR VIZIO PRODUCT, PLEASE READ THIS WARRANTY CAREFULLY. IF YOU DO NOT AGREE TO THE TERMS US - (855) 209-4106 Canada - (877) 878-4946 products with unreadable or removed serial numbers; (k) products requiring routine maintenance; or (l) products sold "AS IS", "CLEARANCE", "FACTORY RECERTIFIED", or by a non-authorized reseller. OF THIS WARRANTY, DO NOT USE THE VIZIO PRODUCT AND, WITHIN THIRTY (30) DAYS OF THE DATE OF PURCHASE, RETURN IT FOR A REFUND TO THE AUTHORIZED RETAILER WHERE YOU PURCHASED IT. This warranty contains a binding arbitration agreement and a class action waiver for United States residents. If you live in the United States, the binding arbitration agreement and class action waiver affect your rights under this warranty. Please read the text under the section titled "Binding Arbitration Agreement; Class Action Waiver (U.S. Residents Only)" carefully. Your Obligations Before Service You must obtain pre-authorization before sending your product to a VIZIO service center. You may be required to supply a purchase receipt (or copy) to show that the product is within the warranty period. When you return a product to a VIZIO service center, you must ship the product in its original packaging or in packaging that affords an equal degree of protection. VIZIO Technical Support will provide instructions for packing and shipping the product to the VIZIO service center. ALL USER DATA AND DOWNLOADED APPLICATIONS STORED What to Do If You Are Not Satisfied With Service If you feel VIZIO has not met its obligations under this warranty, you may attempt to resolve the issue informally with VIZIO. If you are unable to resolve the issue informally and wish to file a formal claim against VIZIO, and if you are a resident of the United States, you must submit your claim to binding arbitration according to the procedures described below, unless an exception applies. Submitting a claim to binding arbitration means that you do not have the right to have your claim heard by a judge or jury. Instead your claim will be heard by a How Long This Warranty Lasts ON A PRODUCT WILL BE DELETED IN THE COURSE OF SOME IN-HOME AND neutral arbitrator. For non-commercial use, VIZIO warrants the product on the terms set forth below for one (1) year from the date of original purchase. For commercial use, VIZIO warrants this product on the terms set forth below for ninety (90) days from the date of original purchase. What This Warranty Covers VIZIO warrants the product against defects in materials and workmanship ALL SHIP-IN WARRANTY SERVICE. If this occurs, your product will be restored to its original state. You will be responsible for restoring all applicable user data and downloaded applications. Recovery and reinstallation of user data and downloaded applications is not covered under this warranty. In order to protect your personal information, VIZIO recommends that you always clear all personal information from the product before it is serviced, regardless of the servicer. Binding Arbitration Agreement; Class Action Waiver (U.S. Residents Only) UNLESS YOU HAVE BROUGHT AN ELIGIBLE CLAIM IN SMALL CLAIMS COURT OR HAVE OPTED OUT AS DESCRIBED BELOW, ANY CONTROVERSY OR CLAIM RELATING IN ANY WAY TO YOUR VIZIO PRODUCT, INCLUDING ANY CONTROVERSY OR CLAIM ARISING OUT OF OR RELATING TO THIS WARRANTY, A BREACH OF THIS WARRANTY, OR THE VIZIO PRODUCT'S when the product is used normally in accordance with VIZIO's user guides and VIZIO's Responsibilities SALE, CONDITION OR PERFORMANCE, WILL BE SETTLED BY BINDING manuals. If VIZIO determines that a product is covered by this warranty, VIZIO will (at its ARBITRATION ADMINISTERED BY THE AMERICAN ARBITRATION Except where restricted by law, this warranty applies only to the original option) repair or replace it, or refund the purchase price to you. There will be no ASSOCIATION AND CONDUCTED BY A SINGLE ARBITRATOR APPOINTED purchaser of a new product. The purchase must have been made from an charge for parts or labor during the warranty period. Replacement parts may be BY THE AMERICAN ARBITRATION ASSOCIATION, IN ACCORDANCE WITH authorized retailer in the United States (including Puerto Rico) or Canada. The new or recertified at VIZIO's option and sole discretion. Replacement parts and ITS COMMERCIAL ARBITRATION RULES AND ITS SUPPLEMENTARY product must also be located in the country where it was purchased at the time VIZIO's labor are warranted for the remaining portion of the original warranty or PROCEDURES FOR CONSUMER-RELATED DISPUTES. You may learn more of warranty service. for ninety (90) days from warranty service, whichever is longer. about the American Arbitration Association and its rules for arbitration by visiting www.adr.org or by calling 800-778-7879. Since this warranty concerns a Zero Bright Pixel Defect Guarantee (Displays Only) Types of Service transaction in interstate or international commerce, the Federal Arbitration Act Your product may qualify for a warranty against "zero bright pixel" defects for TVs that are 32 inches or larger will usually be serviced in-home. In-home will apply. the duration of the warranty on select new product purchases. To determine if service requires complete and easy access to the product and does not include The filing fees to begin and carry out arbitration will be shared between you and this guarantee applies to your product, refer to the model's product information de-installation or re-installation of the product. In-home service is subject to VIZIO, but in no event will your fees ever exceed the amount allowable by the page at www.vizio.com, look for the "zero bright pixel" guarantee on the availability. VIZIO will provide other service options when in-home service is American Arbitration Association, at which point VIZIO will cover all additional box, or contact VIZIO Technical Support at the email address or telephone not available. All other VIZIO products must be sent to a VIZIO service center to administrative fees and expenses. VIZIO waives its right to recover attorneys' number below. obtain warranty service. VIZIO is not responsible for transportation costs to the fees in connection with any arbitration under this warranty. If you are the How to Get Service service center, but VIZIO will cover return shipping to the customer. prevailing party in an arbitration to which the Supplementary Procedures for Before obtaining warranty service, you may visit www.vizio.com for additional help and troubleshooting. To obtain warranty service, contact VIZIO Customer Support by going to support.vizio.com and selecting Contact Us. What This Warranty Does Not Cover This warranty does not cover: (a) cosmetic damage; (b) normal wear and tear; (c) improper operation; (d) improper voltage supply or power surges; (e) signal issues; (f) damage from shipping; (g) acts of God; (h) customer misuse, modifications or adjustments; (i) installation, set-up, or repairs Consumer-Related Disputes applies, then you are entitled to recover attorneys' fees as the arbitrator may determine. The dispute will be governed by the laws of the state or territory in which you resided at the time of your purchase (if in the United States). The place of arbitration will be Irvine, California, or your county of residence (if in the 40