Vizio VBR121 VBR121 User Manual - Page 41

Troubleshooting & Technical Support - wireless

Get Vizio VBR121 PDF manuals and user guides View all Vizio VBR121 manuals
Add to My Manuals
Save this manual to your list of manuals

Page 41 highlights

A Products are often returned due to a technical problem rather than due to a defect. If you are experiencing a problem when using your TV, try to fix the issue using this troubleshooting guide. If, after using this troubleshooting guide, you are still experiencing an issue with your TV, contact VIZIO's Support Department. Quality customer support and service are integral parts of VIZIO's commitment to service excellence. Phone: Fax: Email: (877) 698-4946 (949) 585-9563 [email protected] Web: www.VIZIO.com Hours of operation: Monday - Friday: 6 am to 9 pm (PST) Saturday - Sunday: 8 am to 4pm (PST) There is no power. • Ensure the power cord is securely connected to a working electrical outlet. • Press the Power/Standby button on the remote or touch the Power/ Standby control on the player. • Try plugging the power cord into a different electrical outlet. Nothing happens when I press buttons on the remote. • Place new batteries in the remote. Ensure the batteries are inserted correctly. • Ensure no objects are blocking the front of the Blu-ray Player • When using the remote, point it directly at the Blu-ray Player. • If you see , the action you are trying to perform is not allowed by the Player or disc. My Blu-Ray or DVD disc does not play. • Ensure the disc is clean and free of scratches. • If you are using parental controls, the disc may not play. Troubleshooting & Technical Support I cannot connect the Player to my network. • Unplug the modem/router and the Player. Wait 10 seconds, then turn them back on. • Ensure the ethernet cable is securely connected to both the Player and your modem/router. • Refer to your modem/router user guide. The picture quality seems low. • Connect the Player to your TV using an HDMI cable for the best picture quality. • Connect the Player to an HDTV capable of displaying 720p or 1080p for the best picture quality. • Ensure the cables connecting the Player to your TV are securely connected. • Watch Blu-ray discs for the best picture quality. DVD discs are limited to 480p resolution. • To view streaming video (Netflix, VUDU), a high-speed wired/wireless Internet connection is required. I am having trouble with Internet Apps. • If you experience issues with Apps, please contact: Netflix: Pandora: VUDU: HULU Plus: www.netflix.com/help or 1-866-579-7113 www.pandora.com/support www.VUDU.com/support or 1-888-554-8838 www.hulu.com/help 34

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
A
34
Products are often returned due to a technical problem rather than due to a
defect. If you are experiencing a problem when using your TV, try to fix the issue
using this troubleshooting guide.
If, after using this troubleshooting guide, you are still experiencing an issue with
your TV, contact VIZIO’s Support Department. Quality customer support and
service are integral parts of VIZIO’s commitment to service excellence.
There is no power.
•
Ensure the power cord is securely connected to a working electrical
outlet.
•
Press the Power/Standby button on the remote or touch the Power/
Standby control on the player.
•
Try plugging the power cord into a different electrical outlet.
Nothing happens when I press buttons on the remote.
•
Place new batteries in the remote. Ensure the batteries are inserted
correctly.
•
Ensure no objects are blocking the front of the Blu-ray Player
•
When using the remote, point it directly at the Blu-ray Player.
•
If you see
, the action you are trying to perform is not allowed by
the Player or disc.
My Blu-Ray or DVD disc does not play.
•
Ensure the disc is clean and free of scratches.
•
If you are using parental controls, the disc may not play.
I cannot connect the Player to my network.
•
Unplug the modem/router and the Player. Wait 10 seconds, then turn
them back on.
•
Ensure the ethernet cable is securely connected to both the Player
and your modem/router.
•
Refer to your modem/router user guide.
The picture quality seems low.
•
Connect the Player to your TV using an HDMI cable for the best
picture quality.
•
Connect the Player to an HDTV capable of displaying 720p or 1080p
for the best picture quality.
•
Ensure the cables connecting the Player to your TV are securely
connected.
•
Watch Blu-ray discs for the best picture quality. DVD discs are limited
to 480p resolution.
•
To view streaming video (Netflix, VUDU), a high-speed wired/wireless
Internet connection is required.
I am having trouble with Internet Apps.
•
If you experience issues with Apps, please contact:
www.netflix.com/help or 1-866-579-7113
www.pandora.com/support
www.VUDU.com/support or 1-888-554-8838
www.hulu.com/help
Phone
:
(877) 698-4946
Fax
:
(949) 585-9563
Email
:
Web
: www.VIZIO.com
Hours of operation
:
Monday - Friday: 6 am to 9 pm (PST)
Saturday - Sunday: 8 am to 4pm (PST)
Netflix:
Pandora:
VUDU:
HULU Plus:
Troubleshooting & Technical Support