Vtech MI6807 User Manual - Page 24

Troubleshooting If you have difficulty operating your telephone, the suggestions below should solve the problem. If you still have difficulty after trying these sug­gestions, call VTech Communications at 1(800)595-9511. In Canada, call VTech Telecommunications Canada Ltd. at 1(800)267-7377. Problem Suggestion When attempting to • Pick up the handset in the main telephone base, press de-register, the IN USE hang up. Begin de-registration again. light is on steadily. to go off hook, and press OFF to My telephone doesn't work at all. • Make sure the power cord is plugged in. • Make sure the telephone line cord is plugged firmly into the base unit and the telephone wall jack. • Disconnect the charger adapter for a few minutes, and then reconnect it. • Charge the battery in the handset for at least 16 hours. For optimum daily performance, return the handset to its charger when not in use. • Reset the telephone base. Unplug the unit's electrical power. Wait for 15 seconds then plug it back in. Allow up to one minute for the handset and telephone base to reset. • You may need to purchase a new battery. Please refer to the Batteries section of the system's user's manual. I cannot get a dial tone. • Try all the suggestions above. • If the handset displays NOT REGISTERED, follow the instructions on page 7 to register your handset. • Move the handset closer to the telephone base. You might have moved out of range. • Your telephone line cord might be malfunctioning. Try installing a new telephone line cord. • If the previous suggestions do not work, disconnect the telephone base from the telephone jack and connect a different telephone. If there is no dial tone on that telephone either, the problem is in your wiring or local service. Contact your local telephone company. 24 www.vtechphones.com