Western Digital My Net AC Bridge User Manual - Page 30

Troubleshooting, Problem/Question, Solution

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TROUBLESHOOTING 6 Troubleshooting Problem/Question Solution The power LED does not illuminate. 1. Push the power button on the Wi-Fi bridge to make sure the bridge is powered on. 2. Make sure that the power cord is connected to the Wi-Fi bridge correctly. 3. Make sure that the electrical outlet is working properly. To do this, plug a different electronic device into the outlet and try to power it on. 4. Make sure that you are using the AC adapter provided with the Wi-Fi bridge. Computers are unable to access the Internet. 1. Make sure that the Wi-Fi bridge is powered on. The power LED should be solid and not flashing. 2. Make sure the cable connections are set up correctly and are firmly in place. 3. Power off and power on your modem/ router, Wi-Fi bridge, and computer. 4. Make sure the computer is connected to the Wi-Fi bridge physically. 5. Make sure you do not have a cable connecting the Wi-Fi bridge to the router. 6. Make sure the wireless and Internet LEDs are solid on the device. All front panel LEDs flash continuously. 1. Relocate your Wi-Fi bridge to a place that has good ventilation. 2. Turn off your Wi-Fi bridge, and set it aside for 15 to 20 minutes until it cools down. Turn your Wi-Fi bridge back on to resume operation. The Wi-Fi bridge cannot connect to the router. 1. Ensure the Wi-Fi bridge is powered on 2. If you are using a WPS method, make sure the router supports WPS. 3. If WPS fails, connect using the manual method described on page 10. 4. Make sure your router supports 5 GHz clients. 5. If all of these solutions fail, reset the Wi-Fi bridge and try again. How do I reset the Wi-Fi bridge? For a soft reset using My Dashboard or a hard reset, using the Reset button, see "Resetting the Wi-Fi Bridge to Factory Defaults" on page 23. How do I change wireless settings or connect a new router? • If the router has a WPS button, and WPS is enabled, follow the steps in "Connecting to the Router Using the WPS Button" on page 10. • If the router does not have a WPS button, or WPS is disabled, reset the Wi-Fi bridge to factory defaults and follow the steps in "Connecting to the Router Manually" on page 10. MY NET AC WI-FI BRIDGE 27 USER MANUAL

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6
TROUBLESHOOTING
27
MY NET AC WI-FI BRIDGE
USER MANUAL
Troubleshooting
Problem/Question
Solution
The power LED does not illuminate.
1.
Push the power button on the Wi-Fi bridge to make
sure the bridge is powered on.
2.
Make sure that the power cord is connected to the
Wi-Fi bridge correctly.
3.
Make sure that the electrical outlet is working
properly. To do this, plug a different electronic device
into the outlet and try to power it on.
4.
Make sure that you are using the AC adapter
provided with the Wi-Fi bridge.
Computers are unable to access
the Internet.
1.
Make sure that the Wi-Fi bridge is powered on. The
power LED should be solid and not flashing.
2.
Make sure the cable connections are set up
correctly and are firmly in place.
3.
Power off and power on your modem/ router, Wi-Fi
bridge, and computer.
4.
Make sure the computer is connected to the Wi-Fi
bridge physically.
5.
Make sure you do not have a cable connecting the
Wi-Fi bridge to the router.
6.
Make sure the wireless and Internet LEDs are solid
on the device.
All front panel LEDs flash continu-
ously.
1.
Relocate your Wi-Fi bridge to a place that has good
ventilation.
2.
Turn off your Wi-Fi bridge, and set it aside for 15 to
20 minutes until it cools down. Turn your Wi-Fi
bridge back on to resume operation.
The Wi-Fi bridge cannot connect to
the router.
1.
Ensure the Wi-Fi bridge is powered on
2.
If you are using a WPS method, make sure the
router supports WPS.
3.
If WPS fails, connect using the manual method
described on page 10.
4.
Make sure your router supports 5 GHz clients.
5.
If all of these solutions fail, reset the Wi-Fi bridge and
try again.
How do I reset the Wi-Fi bridge?
For a soft reset using My Dashboard or a hard reset,
using the
Reset
button, see “Resetting the Wi-Fi Bridge
to Factory Defaults” on page 23.
How do I change wireless settings
or connect a new router?
•
If the router has a
WPS
button, and WPS is enabled,
follow the steps in “Connecting to the Router Using
the WPS Button” on page 10.
•
If the router does not have a
WPS
button, or WPS is
disabled, reset the Wi-Fi bridge to factory defaults
and follow the steps in “Connecting to the Router
Manually” on page 10.