Western Digital easystore Portable User Manual - Page 26

Troubleshooting 9 Troubleshooting This chapter includes the following topics: Installing, Partitioning, and Formatting the Drive Frequently Asked Questions If you have problems installing or using this product, refer to this troubleshooting section or visit our support website at http://support.wdc.com and search our knowledge base for more help. Installing, Partitioning, and Formatting the Drive How to Knowledge Base Answer ID ▪ Partition, and format a WD drive on Windows 3865 (10, 8, 7) and Mac OS X ▪ Convert a Mac OS X GPT partition to an NTFS 3647 partition in Windows 7 ▪ Download software, utilities, firmware 7 updates, and drivers for WD products (from the Downloads Library) ▪ Format a WD external hard drive in exFAT or 291 FAT32* *The FAT32 file system has a maximum individual file size of 4 GB and cannot create partitions larger than 32 GB in Windows. To create partitions larger than 32 GB in FAT32 when reformatting the drive, download the External USB/FireWire FAT32 Formatting Utility from http://support.wdc.com/ downloads.aspx?p=34. Windows users can avoid these size limitations by formatting the drive to exFAT. For further details, see: ▪ Answer ID 291 at http://support.wdc.com ▪ Article IDs 314463 and # 184006 at https://support.microsoft.com ▪ The appropriate third-party software documentation or support organization Frequently Asked Questions Why is the drive not recognized under My Computer or on the computer desktop? If your system has a USB 3.1, USB 3.0 or USB 2.0 PCI adapter card, be sure that its drivers are installed before connecting your WD USB 3.1 external storage product. The drive is not recognized correctly unless USB 3.1, USB 3.0 or USB 2.0 root hub and host controller drivers are installed. Contact the adapter card manufacturer for installation procedures. easystore 22 User Manual