Western Digital easystore Portable User Manual - Page 27

If your USB 3.1, USB 3.0 or USB 2.0, supports USB 3.1

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Troubleshooting Why won't my computer boot when I connect my USB drive to the computer before booting? Depending on your system configuration, your computer might try to boot from your WD portable USB drive. Refer to your system's motherboard BIOS setting documentation to disable this feature or visit http:// support.wdc.com and see Knowledge Base answer ID 1201. For more information about booting from external drives, refer to your system documentation or contact your system manufacturer. Why is the data transfer rate slow? Your system may be operating at USB 1.1 speeds due to an incorrect driver installation of the USB 3.1, USB 3.0 or USB 2.0 adapter card or a system that does not support USB 3.1, USB 3.0 or USB 2.0. How do I determine whether or not my system supports USB 3.1, USB 3.0 or USB 2.0? Refer to your USB card documentation or contact your USB card manufacturer. Note: If your USB 3.1, USB 3.0 or USB 2.0 controller is built in to the system motherboard, be sure to install the appropriate chipset support for your motherboard. Refer to your motherboard or system manual for more information. What happens when a USB 3.1, USB 3.0 or USB 2.0 device is plugged into a USB 1.1 port or hub? USB 3.1, USB 3.0 and USB 2.0 are backwardcompatible with USB 1.1. When connected to a USB 1.1 port or hub, a USB 3.1, USB 3.0 or USB 2.0 device can transfer data up to 12 Mbps. If your system includes a PCI Express slot, you can achieve higher data transfer rates by installing a PCI Express adapter card. Contact the card manufacturer for installation procedures and more information. easystore 23 User Manual

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Why won't my computer boot when I connect
my USB drive to the computer before booting?
Depending on your system
configuration,
your
computer might try to boot from your WD
portable USB drive. Refer to your system’s
motherboard BIOS setting documentation to
disable this feature or visit
http://
support.wdc.com
and see Knowledge Base
answer ID 1201. For more information about
booting from external drives, refer to your system
documentation or contact your system
manufacturer.
Why is the data transfer rate slow?
Your system may be operating at USB 1.1 speeds
due to an incorrect driver installation of the USB
3.1, USB 3.0 or USB 2.0 adapter card or a system
that does not support USB 3.1, USB 3.0 or USB
2.0.
How do I determine whether or not my system
supports USB 3.1, USB 3.0 or USB 2.0?
Refer to your USB card documentation or contact
your USB card manufacturer.
Note:
If your USB 3.1, USB 3.0 or USB 2.0
controller is built in to the system
motherboard, be sure to install the
appropriate chipset support for your
motherboard. Refer to your
motherboard or system manual for more
information.
What happens when a USB 3.1, USB 3.0 or USB
2.0 device is plugged into a USB 1.1 port or hub?
USB 3.1, USB 3.0 and USB 2.0 are backward-
compatible with USB 1.1. When connected to a
USB 1.1 port or hub, a USB 3.1, USB 3.0 or USB
2.0 device can transfer data up to 12 Mbps.
If your system includes a PCI Express slot, you
can achieve higher data transfer rates by
installing a PCI Express adapter card. Contact the
card manufacturer for installation procedures and
more information.
Troubleshooting
easystore
User Manual
23