Xerox 098N02176 User Guide - Page 12

Xerox Services Offerings Professional Support Services The Professional Support Services organization provides competitively priced, fee-based services offerings to generate superior technical and operational support to Xerox customers. Whether you are looking for assistance setting up your new office printer or implementing a more complex end-to-end solution, Professional Support Services can help you become more productive and efficient. Our national group of systems analysts, customer trainers, and advanced consultants can work with your staff to make your business operate at peak efficiency through our Professional Services and Customer Training offerings. To meet our customers' requirements, Xerox Professional Support personnel are qualified to provide the following services: • Analyze operational needs and requirements • Select, propose, and implement the right complement of hardware, software and services offerings - a total solution • Assist in optimizing processes and in realizing a positive ROI • Deliver onsite training to enable users to operate equipment effectively • Ensure long-term customer satisfaction through continued professional support after the initial sale and implementation Systems Analysts and Consultants Professional Support Services analysts and consultants have a wealth of knowledge and expertise to offer with our full range of Xerox Production and Office Systems. Our team of experts is committed to delivering technical and operational support to you when analyzing needs, selecting and implementing solutions, and optimizing processes. Our services are grouped into five categories: 1. Solution Planning • Requirements defined and demonstrated • Document and process workflow assessment • Application definition and migration planning • Articulate "how" our solution integrates into your IT environment 2. Implementation Support • Technical integration, training, and operation of your new Xerox equipment/solution 3. Production Color Seminars • Design for Digital: help you optimize your documents for output to digital print devices • Color Management Workshop - managing your color output • Education courses for the Xerox iGen3® Digital Production Press and the iGen4™ Press • Prepress color file setup and operations 12 United States Service User Guide