Xerox 098N02176 User Guide - Page 4

Contents 4 Service Contact Information 23 Avenues of Support ...23 Hours of Operation...23 Web Portal...23 Single Point of Contact...24 Email Addresses...25 Phone Numbers ...25 Social Media Contacts ...25 How to Contact Professional Support Services 26 5 Process for Accessing Support 27 Service and Support Process Steps 27 Placing a Service Call ...27 Xerox Service Escalation Process 28 Case Priorities ...29 Problem Severity Levels ...29 Escalation Timeframes...30 Survey Process...31 Survey Process for Online Support Assistant 31 Customer Complaints...32 Customer Relations Group 32 4 United States Service User Guide