Xerox 098N02176 User Guide - Page 5

Preface The Value of Xerox Services Service is a critical component in your decision to buy, your success with a product, and your future patronage and loyalty. We have always had one goal in mind-to put superior service and support behind your Xerox solution. There's little question that Xerox products are outstanding...with industry-leading technology in their features, functions and benefits. But your satisfaction goes beyond excellent products to excellent performance. And performance only happens when excellent products are supported by excellent service that helps you grow your business. The Xerox Services value proposition is simple to express: Protect your investment - You are counting on your technology investments to pay dividends for many years. With the Full Service Maintenance Agreement, Xerox Services protects your technology investment and maximizes uptime. Maximize Your Results - Your Xerox equipment is a tool for building better business... provided that it is up and running. Perhaps the most fundamental value we provide is the reliability that allows you to maximize the use of your equipment and do great work as a result. Gain Peace of Mind - When you view your equipment purchase as the first step in a new, long-term relationship with Xerox-made stronger every day through the support of Xerox Services-you gain unprecedented peace of mind. How to Use This Document • This User Guide contains descriptions of the various support offerings provided by Xerox Services, service contact information, and the process for accessing support resources and opening a support case. • This User Guide is meant to be general in nature and does not attempt to describe all the differences between printers, office multi-function devices, wide-format, production and continuous feed products. Product-specific collaterals can be found at: www.xerox.com. • Material in this User Guide is not meant to, and shall not, supersede, take the place of or become part of the terms and conditions agreed to in your Xerox Order Agreement, Xerox Negotiated Agreement, Services and Solutions Agreement, Managed Service Agreement or other written agreement between you and Xerox. United States Service 5 User Guide