Xerox 4150 Getting Started Guide - Page 35

Troubleshooting A variety of situations can effect the quality of your output. For optimal performance, ensure the guidelines in the User Guide are followed. The documentation and the fault messages on the WorkCentre help you to locate and resolve a problem easily. Some problems can be resolved by switching off and switching on your WorkCentre. Wait approximately 20 seconds before switching the WorkCentre ON. If after rebooting your WorkCentre the problem has not been resolved, have a look at some of the areas below to identify solutions. Problem The WorkCentre will not power on Documents will not feed through the Document Feeder The WorkCentre will not print from a workstation. Cannot send an E-mail Paper jams Cannot fax a document Solution • Check to see that the WorkCentre is not in Low Power Mode as indicated by the green light on the Control Panel. Touch the User Interface screen to re-activate. • Check to see that the power cord is correctly installed. • Press the ON/OFF button to ON (I). • Ensure that all staples or paper clips have been removed from the originals. • Ensure the document feeder is not overloaded. Max. 50 documents. • Ensure that the edge guides are adjusted to touch the sides of the originals. • Make sure that an active network cable is connected to the WorkCentre. • Check that the Network Setup is correct. Refer to Connecting to the Network on page 9. • Check if the WorkCentre is connected on the network as a printer. • Check that E-mail is enabled. Refer to E-mail Setup on page 12. • Load the paper in the paper trays with the seam side of the paper up. • Load the paper in the Bypass Tray with the seam side down. • If the paper curls excessively, flip the paper over in the appli- cable paper tray. • Use paper from a fresh package. • Ensure your WorkCentre is connected to a working telephone line and check for a dial tone. • Check that Fax is enabled. Refer to Fax Setup on page 14. NOTE: More detailed troubleshooting information can be found in the Troubleshooting section of the User Guide. getting started guide 31