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Xerox 7400DN User Guide - Page 182

PhaserSMART Technical Support, PrintingScout Alerts, Getting Help, Phaser® 7400 Color Printer

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Getting Help PhaserSMART Technical Support PhaserSMART Technical Support is an automated, internet-based support system that uses your default web browser to send diagnostic information from your printer to the Xerox website for analysis. PhaserSMART Technical Support examines the information, diagnoses the problem, and proposes a solution. If the problem is not resolved with the solution, PhaserSMART Technical Support assists you in opening a Service Request with Xerox Customer Support. To access PhaserSMART Technical Support: 1. Open your browser and go to www.phaserSMART.com. 2. Enter your printer's IP address in the browser window. 3. Follow the instructions on the screen. PrintingScout Alerts PrintingScout is a tool that is installed with your Xerox printer driver. It automatically checks the printer status when you send a print job. If the printer is unable to print your job, PrintingScout automatically displays an alert on your computer screen to let you know that the printer needs attention. Click the alert to view instructions explaining how to fix the problem. Phaser® 7400 Color Printer 6-64

Section	Page
Contents	3
Printer Features	6
Parts of the Printer	7
Front-Right View	7
Rear-Left View	8
Internal Components	9
Options	10
Printer Configurations	11
Standard Features	11
Available Configurations	11
Options	12
Control Panel	13
Control Panel Features	13
Control Panel Layout	14
Menu Map	15
Information Pages	15
Sample Pages	15
More Information	17
Resources	17
Xerox Support Centre	18
Network Basics	19
Overview of Network Setup and Configuration	20
Setting Up the Network	21
Choosing a Connection Method	21
Connecting via Ethernet (Recommended)	21
Connecting via USB	22
Configuring the Network Address	23
TCP/IP and IP Addresses	23
Automatically Setting the Printer’s IP Address (Windows Only)	23
Dynamic Methods of Setting the Printer’s IP Address	24
Manually Setting the Printer’s IP Address	26
Installing the Printer Drivers	27
Available Drivers	27
Windows 98 SE or Later and Windows 2000 or Later	28
Macintosh OS 9.x	28
Macintosh OS X, Version 10.2 and Higher	29
Printing Basics	30
Overview of Basic Steps	31
Supported Paper and Media	32
Paper Usage Guidelines	32
Paper That Can Damage Your Printer	33
Paper Storage Guidelines	33
Supported Paper Sizes and Weights	34
Loading Paper	37
Loading Paper in Tray 1 (MPT)	37
Using Manual Feed in Tray 1 (MPT)	44
Loading Paper in Trays 2-6	45
Selecting Printing Options	53
Selecting Printing Preferences (Windows)	53
Selecting Printing Options for an Individual Job (Windows)	54
Selecting Printing Options for an Individual Job (Macintosh)	56
Printing on Both Sides of the Paper	58
Automatic 2-Sided Printing Guidelines	58
Binding Edge Options	59
Selecting 2-Sided Printing	59
Printing on Specialty Media	61
Printing Transparencies	61
Printing Envelopes	66
Printing Labels	69
Printing Glossy Paper	71
Printing Custom Size Paper	74
Choosing Output Options	79
Output Tray Guidelines	79
Offsetting Output	81
Stapling Output	82
Using the Hole Puncher	83
Print Quality	85
Controlling the Quality of Your Prints	86
Selecting a Print-Quality Mode	86
Adjusting Color	87
Solving Print-Quality Problems	89
Light or Dark Lines or Smudges in One Color	89
Dark Lines, Smudges, or Streaks Through All Colors	93
All Colors Are Too Light or Too Dark	96
Repeating Defects	97
Print Image Is Offset	98
Fusing Is Incomplete or Toner Is Flaking	99
Color Misregistration	100
Printed Area Does Not Fit on the Paper or Margins Are Incorrect	104
Maintenance	105
Cleaning the Printer	106
Cleaning the Outside of the Printer	106
Cleaning the LEDs	107
Adding Staples	109
Emptying the Punch Waste Box	114
Ordering Supplies	116
Consumables	116
Routine Maintenance Items	116
When to Order Supplies	116
Recycling Supplies	117
Moving and Repacking the Printer	118
Precautions for Moving the Printer	118
Moving the Printer Within the Office	118
Preparing the Printer for Shipment	118
Troubleshooting	119
Clearing Paper Jams	120
Preventing Jams	120
Jams in the Printer	121
Jams in the Finisher	154
Getting Help	181
Control Panel Messages	181
PhaserSMART Technical Support	182
PrintingScout Alerts	182
Web Links	183
User Safety	184

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Getting Help

Phaser® 7400 Color Printer

6-64

PhaserSMART Technical Support

PhaserSMART Technical Support is an automated, internet-based support system that uses

your default web browser to send diagnostic information from your printer to the Xerox

website for analysis. PhaserSMART Technical Support examines the information, diagnoses

the problem, and proposes a solution. If the problem is not resolved with the solution,

PhaserSMART Technical Support assists you in opening a Service Request with Xerox

Customer Support.

To access PhaserSMART Technical Support:

Open your browser and go to

www.phaserSMART.com

Enter your printer’s IP address in the browser window.

Follow the instructions on the screen.

PrintingScout Alerts

PrintingScout is a tool that is installed with your Xerox printer driver. It automatically checks

the printer status when you send a print job. If the printer is unable to print your job,

PrintingScout automatically displays an alert on your computer screen to let you know that the

printer needs attention. Click the alert to view instructions explaining how to fix the problem.