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Xerox 7500DX Phaser 7500 User Guide - Page 144

PhaserSMART Technical Support, Helpful Websites

UPC - 095205706048

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Troubleshooting PhaserSMART Technical Support PhaserSMART Technical Support is an automated, internet-based support system that uses your default Web browser to send diagnostic information from your printer to the Xerox website for analysis. PhaserSMART Technical Support examines the information, diagnoses the problem, and proposes a solution. If the problem is not resolved with the solution, PhaserSMART Technical Support assists you in opening a Service Request with Xerox Customer Support. To access PhaserSMART Technical Support: 1. Open your Web browser and go to www.phasersmart.com. 2. Enter your printer's IP address in the browser window. 3. Follow the instructions on the screen. Helpful Websites Xerox provides several websites that offer additional help on your Phaser 7500 printer. Resource PhaserSMART Technical Support automatically diagnoses problems on your networked printer and proposes solutions Technical support information for your printer, includes online Technical Support, Recommended Media List, Online Support Assistant, driver downloads, documentation, video tutorials, and much more Supplies for your printer A resource for tools and information, such as interactive tutorials, printing templates, helpful tips, and customized features to meet your individual needs Local sales and support center Printer registration Material Safety Data Sheets identify materials, and provide information on safely handling and storing hazardous materials Information about recycling supplies Link www.phasersmart.com www.xerox.com/office/7500support www.xerox.com/office/7500supplies www.xerox.com/office/businessresourcecenter www.xerox.com/office/worldcontacts www.xerox.com/office/register www.xerox.com/msds (U.S. and Canada) www.xerox.com/environment_europe (European Union) www.xerox.com/environment (U.S. and Canada) www.xerox.com/environment_europe (European Union) 144 Phaser 7500 Color Printer User Guide

Section	Page
Contents	3
Safety	9
Electrical Safety	10
Power Cord	10
Operational Safety	11
Printer Location	11
Operational Guidelines	11
Printer Supplies	11
Maintenance Safety	12
Printer Symbols	13
Features	15
Parts of the Printer	16
Front View	16
Rear View	17
Internal Components	17
Printer Configurations	18
Standard Features	18
Available Configurations	18
Options	19
Control Panel	20
Control Panel Layout	20
Information Pages	21
More Information	22
Xerox Support Centre	23
Network Basics	25
Overview of Network Setup and Configuration	26
Choosing a Connection Method	27
Connecting via Ethernet (Recommended)	27
Connecting via USB	28
Configuring the Network Address	29
TCP/IP and IP Addresses	29
Automatically Setting the Printer’s IP Address	30
Dynamic Methods of Setting the Printer’s IP Address	30
Manually Setting the Printer’s IP Address	31
Printer Management Software	33
CentreWare Internet Services	33
CentreWare Web	34
Available Printer Drivers	35
Windows 2000 or Later	36
Preliminary Steps	36
Quick CD-ROM Install Steps	36
Other Methods of Installation	37
Windows 64-Bit Server to 32-Bit Client Installation	39
Windows 2000 or Later Troubleshooting	40
Macintosh OS X, Version 10.3 and Higher	42
Macintosh OS X, Version 10.3	42
Macintosh OS X, Version 10.4 and Higher	43
Macintosh Troubleshooting (Mac OS X, Version 10.3 and Higher)	44
UNIX (Linux)	45
Quick Install Steps	45
IPv6	47
Enabling IPv6	47
Setting the Interface ID	48
Automatic Address Assignment	49
DHCPv6	49
Manual Address Assignment	50
Address Precedence	51
Printing	53
Printing Overview	54
Supported Media	55
Recommended Media	55
General Media Loading Guidelines	55
Media That Can Damage Your Printer	56
Paper Storage Guidelines	56
Loading Media	57
Loading Paper in Tray 1 (MPT)	57
Using Manual Feed in Tray 1 (MPT)	62
Loading Paper in Trays 2-5	62
Printing on Special Media	69
Printing on Transparencies	69
Printing on Envelopes	70
Printing on Labels	70
Printing on Glossy Paper	71
Using Custom Paper Types	72
Using Custom Size Paper	73
Selecting Printing Options	75
Printing Options for Windows	75
Setting Default Printing Options for Windows	75
Selecting Printing Options for an Individual Job in Windows	76
Saving a Set of Commonly Used Printing Options in Windows	76
Printing Options for Macintosh	77
Selecting Options for an Individual Job for Macintosh	77
Saving a Set of Commonly Used Printing Options for Macintosh	77
Printing on Both Sides of the Paper	78
2-Sided Printing Guidelines	78
Printing a 2-Sided Document	79
Page Layout Options	80
Selecting Paper Type to Use	81
Selecting Paper Type to Use for a Supported Driver	81
Printing Multiple Pages to a Single Sheet (N-Up)	82
Printing N-Up Using a supported Driver	82
Printing Booklets	83
Selecting Booklet Printing in a Supported Driver	83
Using Color Corrections	85
Color by Words	85
Selecting Color Correction in a Supported Driver	86
Making Color Adjustments in a Supported Driver	86
Making Custom Color Adjustments	87
Adjusting the Automatic Color Correction in a Supported Driver	87
Printing in Black and White	88
Printing Black and White Using a Supported Driver	88
Printing Separators	89
Printing Insert Pages in a Supported Driver	89
Printing Cover Pages	90
Printing Cover Pages in a Supported Driver	91
Printing Watermarks	92
Selecting, Creating, and Editing Watermarks in a Supported Driver	92
Printing Mirror Images	93
Selecting Mirror Image in a Supported Driver	93
Printing Special Job Types	94
Sending Personal, Personal Saved, Secure, Proof, or Saved Print Jobs	94
Sending Print With Jobs	95
Printing or Deleting Secure Print Jobs	95
Printing or Deleting Personal Print Jobs	96
Printing or Deleting Proof and Saved Print Jobs	96
Printing or Deleting Personal Saved Jobs	96
Maintenance	97
Maintenance and Cleaning	98
General Precautions	98
Locating the Serial Number	98
Billing Meters	99
Cleaning the Printer	100
Cleaning the Exterior	100
Cleaning the LEDs	100
Ordering Supplies	103
Consumables	103
Routine Maintenance Items	103
Customer Replaceable Parts	104
When to Order Supplies	104
Recycling Supplies	104
Moving the Printer	105
Troubleshooting	107
General Troubleshooting	108
Printer Does Not Turn On	108
Printing Takes Too Long	109
Printer Resets or Turns Off Frequently	109
Printer Is Making Unusual Noises	110
The Date and Time Are Incorrect	110
Duplex Problems	110
Front Door Will Not Close	110
Paper Feed Problems	111
Clearing Paper Jams	111
Minimizing Paper Jams	128
Troubleshooting Paper Feed Problems	129
Print-Quality Problems	131
Using Built-in Troubleshooting Tools	131
Troubleshooting Print-Quality Problems	133
Getting Help	143
Control Panel Messages	143
Online Support Assistant	143
PhaserSMART Technical Support	144
Helpful Websites	144
Printer Specifications	145
Physical Specifications	146
Base Unit	146
Optional Trays 3, 4, and 5	146
Clearance Requirements	146
Environmental Specifications	147
Temperature	147
Relative Humidity	147
Electrical Specifications	148
Performance Specifications	149
Resolution	149
Print Speed	149
Controller Specifications	150
Memory	150
Interfaces	150
Regulatory Information	151
Basic Regulations	152
United States (FCC Regulations)	152
Canada (Regulations)	152
European Union	152
Ozone Release	153
Material Safety Data Sheets	154
Recycling and Disposal	155
Guidelines and Information	156
All Countries	156
North America	156
European Union	156
Other Countries	158