Xerox 750DX Fiery SI Color Server User Guide - Page 121

Troubleshooting, If this happens, Try this, Fiery SI from a Fiery XJ utility

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CC-3 Troubleshooting If this happens: You cannot connect to a Fiery SI from a Fiery XJ utility chooser You cannot select or view one of the queues You cannot open the Fiery SI with the Chooser in a Fiery SI Windows utility Printing seems to take too long Special paper or transparency options are grayed out Try this: • Make sure that no one is calibrating the Fiery SI. If someone is calibrating the Fiery SI with the control panel or the Fiery XJ Print Calibrator, you can select it in the Chooser, but you cannot connect to it. This insures that only one person is calibrating the server at any time and that print jobs do not use unexpected calibration. • Have your system administrator enable the queue in Setup on the Fiery SI Control Panel. Only connections enabled in Setup are available for selection and display in the Fiery XJ Spooler. • If you are using Windows 3.x, you may not have enough Conventional memory to open the Fiery Chooser. See your Windows documentation for information about memory. • If you are using Windows 3.x with AppleTalk, did you set up your AUTOEXEC.BAT files in the proper order? If Windows quits unexpectedly, or if you receive an error message, "Cannot perform AppleTalk call," and you are using COPSTalk, you may have put the Fiery SI Network Setup commands in the wrong order in your AUTOEXEC.BAT file. Check to make sure that any COPSTalk commands precede the APPL_TSR and APPLINIT commands, so that all network information is loaded first. See Getting Started and the documentation that came with your network software for more information. • If you are using Windows 95 or Windows NT, is your NET_WSCK.INI file set up correctly? This file must be set up for Windows 95 and Windows NT printing with TCP/IP and SPX/IPX. See Getting Started for instructions. • Print to a queue instead of to the direct connection. When you print to a queue, the job is stored on the Fiery SI until it can be processed and printed; when you print to the direct connection, some file processing is performed on your computer before it is sent to the Fiery SI and it cannot begin processing on the Fiery SI until it is done processing the previous job, so you must wait longer to use your computer. • Select a tray that supports printing special paper or transparencies such as the Bypass Tray.

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C
C-3
Troubleshooting
You cannot connect to a
Fiery SI from a Fiery XJ utility
chooser
•
Make sure that no one is calibrating the Fiery SI.
If someone is calibrating the Fiery SI with the control panel or the Fiery XJ Print
Calibrator, you can select it in the Chooser, but you cannot connect to it. This insures
that only one person is calibrating the server at any time and that print jobs do not use
unexpected calibration.
You cannot select or view one
of the queues
•
Have your system administrator enable the queue in Setup on the Fiery SI Control Panel.
Only connections enabled in Setup are available for selection and display in the Fiery XJ
Spooler.
You cannot open the Fiery SI
with the Chooser in a Fiery SI
Windows utility
•
If you are using Windows 3.x, you may not have enough Conventional memory to open
the Fiery Chooser.
See your Windows documentation for information about memory.
•
If you are using Windows 3.x with AppleTalk, did you set up your AUTOEXEC.BAT files in
the proper order?
If Windows quits unexpectedly, or if you receive an error message, “Cannot perform
AppleTalk call,” and you are using COPSTalk, you may have put the Fiery SI Network
Setup commands in the wrong order in your AUTOEXEC.BAT file. Check to make
sure that any COPSTalk commands
precede
the APPL_TSR and APPLINIT commands,
so that all network information is loaded first.
See
Getting Started
and the documentation that came with your network software for
more information.
•
If you are using Windows 95 or Windows NT, is your NET_WSCK.INI file set up correctly?
This file must be set up for Windows 95 and Windows NT printing with TCP/IP and
SPX/IPX. See
Getting Started
for instructions.
Printing seems to take too
long
•
Print to a queue instead of to the direct connection.
When you print to a queue, the job is stored on the Fiery SI until it can be processed
and printed; when you print to the direct connection, some file processing is performed
on your computer before it is sent to the Fiery SI and it cannot begin processing on the
Fiery SI until it is done processing the previous job, so you must wait longer to use your
computer.
Special paper or transparency
options are grayed out
•
Select a tray that supports printing special paper or transparencies such as the
Bypass
Tray
.
If this happens:
Try this: