ZyXEL B-400 User Guide - Page 26

11Mbps Wireless Ethernet Adapter User's Manual 6. FAQ & Troubleshooting This chapter provides solutions to problems usually encountered during the installation and operation of the Wireless Access Point. Please refer to the following descriptions to solve the problems. If you can't find an answer here, please contact your dealer for further advices. Q1: My PC can't locate the Wireless Ethernet adapter. How to check the problem? A: Please follow the procedures below: Check if the Ethernet cable is well connected. Check if the IP addresses of your PC and Wireless Ethernet adapter both are on the same IP network. If not, you may use Wireless Navigator to set up adapter's IP address, or change your PC's IP address. Q2: My adapter cannot communicate with Wireless Access Point. How to check the problem? A: Please follow the procedures below: Check if you can use Wireless Navigator utility to access to the adapter first. If not, please go through the procedure of Q1. Check if the adapter is set to Infrastructure correctly. Check if the SSID of your adapter is the same as AP's. If not, please set it the same as the SSID of AP's. Check if the WEP is enabled either in your adapter or access point. If yes, please make sure that your adapter and the Wireless Access Point both have the same setting for WEP, such as the key tables must match. At last, please check if radio interference is causing a problem; see if connection is possible when close to the Wireless Access Point. Remember that the connection range can be as short as 100 feet in poor environment. Q3: The Wireless connection speed is very slow. How to improve the problem? A: The wireless system will connect at the highest possible speed, depending on the distance and the environment condition. To obtain the highest possible connection speed, you have to try to adjust the Ethernet adapter's location and its antenna's direction. If you find the interference is the problem, changing to another channel may show the improvement. 26