ZyXEL USG40HE Setup Guide - Page 9

Troubleshooting Registration Clicking the portal link not opening website?  Verify that the ZyWALL has DNS servers configured to query portal.myzyxel.com domain name. Go to Configuration  System  DNS and make sure there are "Domain Zone Forwarder" entries. If there are no entries click the Add button to insert a DNS server.  Make sure your internet connection is working. Getting "Cannot Find Device" error on device registration?  Make sure ZyWALL is running latest firmware release.  Verify the MAC address and serial number information on the device registration page matches the ZyWALL's MAC address and serial number.  Contact ZyXEL tech support to check server backend for errors. 9