eMachines EL1800 Service Guide - Page 61

Error Symptom, Action/FRU, Real-Time Clock, Audio, Modem, Video and Monitor - drivers

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Error Symptom CD/DVD-ROM drive does not read and there are no messages are displayed. CD/DVD-ROM drive can play audio CD but no sound output. Real-time clock is inaccurate. Audio software program invokes but no sound comes from speakers. Modem ring cannot wake up system from suspend mode. Action/FRU 1. CD may have dirt or foreign material on it. Check with a known good disc. 2. Ensure the CD/DVD-ROM driver is installed properly. 3. CD/DVD-ROM drive. 1. Ensure the headphone jack of the CD/DVD-ROM has an output. 2. Turn up the sound volume. 3. Speaker power/connection/cable. 4. CD/DVD-ROM drive. Real-Time Clock 1. Ensure the information in the Standard CMOS Feature of BIOS Setup is set correctly. 2. RTC battery. 3. Main board Audio 1. Speaker power/connection/cable. Modem 1. For the External Modem, make sure Power on By Ring in BIOS Setup or Power Management is set to Enabled. For the PCI modem, make sure Wake up by PCI card is set to Enabled. 2. If PCI modem card is used, reinsert the modem card to PCI slot firmly or replace the modem card. 3. In Win 98, ensure the telephone application is configured correctly for your modem and set to receive messages and/or fax. Data/fax modem software program invokes but cannot receive/send data/ fax Fax/voice modem software program invokes but has no sound output. (Data files are received normally; voice from modem cannot be produced, but system sound feature works normally.) Video memory test failed. Video adapter failed. Display problem: - Incorrect colors No high intensity Missing, broken, or incorrect characters Blank monitor (dark) Blank monitor (bright) Distorted image Unreadable monitor Other monitor problems 1. Ensure the modem card is installed properly. 1. Ensure the modem voice-in cable from modem adapter card to main board Video and Monitor 1. Remove all non-factory-installed cards. 2. Load default settings (if screen is readable). 3. Main board 1. Monitor signal connection/cable. 2. Monitor 3. Video adapter card 4. Main board 55

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55
Error Symptom
Action/FRU
CD/DVD-ROM drive does not read and
there are no messages are displayed.
1.
CD may have dirt or foreign material on it. Check with a
known good disc.
2.
Ensure the CD/DVD-ROM driver is installed properly.
3.
CD/DVD-ROM drive.
CD/DVD-ROM drive can play audio CD
but no sound output.
1.
Ensure the headphone jack of the CD/DVD-ROM has an
output.
2.
Turn up the sound volume.
3.
Speaker power/connection/cable.
4.
CD/DVD-ROM drive.
Real-Time Clock
Real-time clock is inaccurate.
1.
Ensure the information in the Standard CMOS
Feature of BIOS Setup is set correctly.
2.
RTC battery.
3.
Main board
Audio
Audio software program invokes but no
sound comes from speakers.
1.
Speaker power/connection/cable.
Modem
Modem ring cannot wake up system
from suspend mode.
1.
For the External Modem, make sure Power on By Ring in
BIOS Setup or Power Management is set to Enabled. For the
PCI modem, make sure Wake up by PCI card is set to Enabled.
2.
If PCI modem card is used, reinsert the modem card to
PCI slot firmly or replace the modem card.
3.
In Win 98, ensure the telephone application is configured
correctly for your modem and set to receive messages and/or
fax.
Data/fax modem software program
invokes but cannot receive/send data/
fax
1.
Ensure the modem card is installed properly.
Fax/voice modem software program
invokes but has no sound output. (Data
files are received normally; voice from
modem cannot be produced, but system
sound feature works normally.)
1.
Ensure the modem voice-in cable from modem adapter card
to main board
Video and Monitor
Video memory test failed.
Video adapter failed.
1.
Remove all non-factory-installed cards.
2.
Load default settings (if screen is readable).
3.
Main board
Display problem:
- Incorrect colors
No high intensity
Missing, broken, or incorrect characters
Blank monitor (dark)
Blank monitor (bright)
Distorted image
Unreadable monitor
Other monitor problems
1.
Monitor signal connection/cable.
2.
Monitor
3.
Video adapter card
4.
Main board