1998 Cadillac Seville Owner's Manual - Page 347

Customer Satisfaction Procedure Cadillac dealers have the facilities, trained technicians and up-to-date information to promptly address any if concerns you may have. However, a concern has not been resolved to your complete satisfaction, take the following steps: STEP ONE -- Discuss your concern with member a of dealership management. Normally, concerns can be quickly resolved at that level. the matter has If already been reviewed with the sales, service or parts of manager, contact the owner the dealership or the general manager. 7-2