1998 Cadillac Seville Owner's Manual - Page 357

We prefer you utilize the Customer Satisfaction REPORTING SAFETY DEFECTS Procedure before you resort AUTO LINE, but you to TO THE UNITED STATES may contact the BBB at any time. The BBB will attempt GOVERNMENT If to resolve the complaint serving as an intermediary. this mediation is unsuccessful, an informal hearing will If you believe that your vehicle has a defect which could be scheduled where eligible customers may present their cause a crash or could cause injury or death, you should case to an impartial third-party arbitrator. immediately inform the National Highway Traffic The arbitrator will make a decision which you may accept or reject. If you acceptthe decision, GM will be bound by that decision.The entire dispute resolution procedure should ordinarily take about days from the 40 time you file a claim until a decision is made. Safety Administration (NHTSA), in addition to notifying General Motors. If NHTSA receives similar complaints, may open an it investigation, and if finds thata safety defect existsin it a groupof vehicles, it may order a recall and remedy campaign. However, NHTSA cannot become involved Some state laws may require you to use this program before filing a claim with a state-run arbitration program in individual problems between you, your dealer or General Motors. or in the courts. For further information, contact the BBB at 1-800-955-5100 or the Cadillac Customer To contact NHTSA, you may either call the Auto Safety Assistance Center at 1-800-458-8006. Hotline toll-free at 1-800-424-9393 (or 366-0123 in the Washington, D.C. area) or write to: NHTSA, U.S. Department of Transportation Washington, D.C. 20590 You can also obtain other information about motor vehicle safety from the Hotline. Your vehicle comes with a separate warranty booklet that contains detailed warranty information. Warranty Information 7-12