1998 Cadillac Seville Owner's Manual - Page 356

GM Participation in an Alternative Dispute Resolution Program This program is available in all 50 states andthe District of Columbia. Canadian owners refer to your Warranty and Owner Assistance Information booklet for information on the Canadian Motor Vehicle Arbitration Plan (CAMVAP). General Motors reserves right to the change eligibility limitations and/or to discontinue its participation in this program. BBB AUTO LINE is an out-of-court program administered bythe Better Business Bureau system is to settle automotive disputes. This program available free of charge to customers who currently own or lease GM vehicle. If you are not satisfied after following the Customer Satisfaction Procedure, you may contact the BBB using the toll-free telephone number, or write them at the following address: BBB AUTO LINE Both Cadillac and your Cadillac dealer are committed to Council of Better Business Bureaus, Inc. making sure you are completely satisfied with your new 4200 Wilson Boulevard vehicle. Our experience has shown that, if a situation Suite 800 arises whereyou feel your concern has not been Arlington, VA 22203- 1804 adequately addressed, the Customer Satisfaction Telephone: 1-800-955-5 100 Procedure describedearlier in this sectionis very successful. To file a claim, you will be asked to provide your name There may be instances where an impartial third party and address, your Vehicle Identification Number (VIN) and a statement the nature of your complaint. of a can assist in arriving at a solution to disagreement Eligibility is limited by vehicle age and mileage, and regarding vehicle repairs interpretation of the New or other factors. Vehicle Limited Warranty. To assist in resolving these in disagreements, Cadillac voluntarily participates BBB AUTO LINE. 7-11