2012 Cadillac SRX Owner Manual - Page 467

Customer Information 13-1 Customer Information Customer Information Customer Satisfaction Procedure (U.S. and Canada) ...13-1 Customer Satisfaction Procedure (Mexico) ...13-3 Customer Assistance Offices (U.S. and Canada) ...13-5 Customer Assistance Offices (Mexico) ...13-5 Customer Assistance for Text Telephone (TTY) Users (U.S. and Canada) ...13-6 Online Owner Center ...13-6 GM Mobility Reimbursement Program (U.S. and Canada) ...13-7 Roadside Service (U.S. and Canada) ...13-8 Roadside Service (Mexico) ...13-10 Scheduling Service Appointments (U.S. and Canada) ...13-14 Courtesy Transportation Program (U.S. and Canada) ...13-14 Collision Damage Repair (U.S. and Canada) ...13-16 Service Publications Ordering Information ...13-18 Customer Information Customer Satisfaction Procedure (U.S. and Canada) Your satisfaction and goodwill are important to your dealer and to Cadillac. Normally, any concerns with the sales transaction or the operation of the vehicle will be resolved by your dealer's sales or service departments. Sometimes, however, despite the best intentions of all concerned, misunderstandings can occur. If your concern has not been resolved to your satisfaction, the following steps should be taken: STEP ONE: Discuss your concern with a member of dealership management. Normally, concerns can be quickly resolved at that level. If the matter has already been reviewed with the sales, service or parts manager, contact the owner of your dealership or the general manager. Reporting Safety Defects Reporting Safety Defects to the United States Government ...13-19 Reporting Safety Defects to the Canadian Government ...13-20 Reporting Safety Defects to General Motors ...13-20 Vehicle Data Recording and Privacy Vehicle Data Recording and Privacy ...13-21 Event Data Recorders ...13-21 OnStar® ...13-22 Navigation System ...13-22 Radio Frequency Identification (RFID) ...13-23 Radio Frequency Statement ...13-23