2012 Cadillac SRX Owner Manual - Page 470

13-4 Customer Information If you have a problem that has not been satisfactorily handled through the normal means, we suggest the following steps: STEP ONE Explain your case to your dealer service agent, service manager, dealer sales agent, or sales manager, depending on your case. Make sure that they have all necessary information. They are interested in your continual satisfaction. STEP TWO If you are not satisfied, please contact the general manager or your dealership owner to ask for their help. If they are not able to resolve your case, ask them to contact the right people at General Motors for support, if needed. STEP THREE If your case is not resolved in a reasonable amount of time by your dealer, please call the General Motors Customer Assistance Center (CAC) and provide the following information: ... Customer Assistance Procedure Owner satisfaction and goodwill are very important to your dealer and General Motors. Normally, any problem with the transaction, sale, or usage of the vehicle must be handled by your dealer sales or service departments. However, we recognize that despite the good intentions of all parties involved, sometimes a misunderstanding may occur. Name Address Phone number Model year Brand Vehicle Identification Number (VIN) Mileage Delivery date Description of the problem Dealership name Dealership address ... See Customer Assistance Offices (U.S. and Canada) on page 13￿5 or Customer Assistance Offices (Mexico) on page 13￿5.