1996 Ford Thunderbird Owner's Manual - Page 211

u A vehicle sales transaction u A request for reimbursement of consequential expenses unless incidental to a service or product complaint being reviewed u Items not covered by your warranty u Alleged liability claims u Property damage where such damage is significant when compared to the economic loss alleged under the warranty dispute u Cases currently in litigation u Vehicles not used primarily for personal, family, or household purposes NOTE: Complaints involving vehicles on which applicable express written new vehicle warranties have expired at receipt of your application are not eligible. Eligibility may differ according to state law. For example, see the unique brochure for California purchasers/lessees. How Does the Board Work? The Board has four members: u three consumer representatives u a Ford or Lincoln-Mercury dealer Consumer candidates for Board membership are recruited and trained by an independent consulting firm. Dealers are chosen because of their business leadership qualities. 208