2005 Ford F150 Owner Guide 5th Printing - Page 241

Customer Assistance Board membership The Board consists of: • Three consumer representatives • An authorized dealer representative Consumer candidates for Board membership are recruited and trained by an independent consulting firm. The dealership Board member is chosen from authorized dealer management, recognized for their business leadership qualities. What the Board needs To have your case reviewed you must complete the application in the DSB brochure and mail it to the address provided on the application form. Some states will require you to use certified mail, with return receipt requested. Your application is reviewed and, if it is determined to be eligible, you will receive an acknowledgment indicating: • The file number assigned to your application. • The toll-free phone number of the DSB's independent administrator. Your authorized dealer and a Ford Motor Company representative will then be asked to submit statements. To properly review your case, the Board needs the following information: • Legible copies of all documents and maintenance or repair orders relevant to the case. • The year, make, model, and Vehicle Identification Number (VIN) listed on your vehicle ownership license. • The date of repair(s) and mileage at the time of occurrence(s). • The current mileage. • The name of the authorized dealer(s) who sold or serviced the vehicle. • A brief description of your unresolved concern. • A brief summary of the action taken by the authorized dealer(s) and Ford Motor Company. • The names (if known) of all the people you contacted at the authorized dealer(s). • A description of the action you expect to resolve your concern. You will receive a letter of explanation if your application does not qualify for Board review. 241 2005 F-150 (f12) Owners Guide (post-2002-fmt) USA (fus)