1993 GMC Suburban Owner's Manual - Page 370

r c Your satisfaction and goodwill are important toyourdealer and GMC Truck. Normally,anyconcernswiththesalestransactionortheoperationofyour vehiclewillberesolvedbyyourdealer'sSalesorServiceDepartments. Sometimes,however,despitethebestintentionsof all concerned, to your misunderstandingscanoccur, If yourconcernhasnotbeenresolved satisfaction,thefollowingstepsshould be taken: STEP ONE -Discussyourconcernwithamember of dealership If the management.Complaintscanoftenbequicklyresolvedatthatlevel. or PartsManager, matterhasalreadybeenreviewedwiththeSales,Service, or theGeneralManager. contacttheownerofthedealership STEP TWO -If aftercontactingamember of DealershipManagement, it appearsyourconcerncannotberesolvedbythedealershipwithoutfurther help,contacttheGMCTruckConsumerRelationsManagerbycalling 1 -800-GMC-TRUCK (1 -800-462-8782). In Canada, contact the GM of Canada CustomerAssistanceCenter in Oshawabycalling1-800-263-3777(English)or 1-800-263-7854 (French). InMexico,call (525)254-3777. In PuertoRico or US. VirginIslands, call 1-809-763-1315. In allotheroverseaslocations,contact GM International ExportSales in Canadabycalling1-416-644-4112. Forpromptassistance,pleasehavethefollowinginformationavailable theCustomerAssistanceRepresentative: Q to give Your name, address, telephone number VehicleIdentificationNumber(Thisisavailablefromthevehicle registrationortitle, or theplateattached to thelefttop panel andvisiblethroughthewindshield). Dealershipnameandlocation Vehicledeliverydate Nature of concern and presentmileage e of theinstrument Q 8 We encourageyou to call thetoll-freenumber listed previously in order to U. S. giveyourinquirypromptattention.Informationonofficesoutsidethe which can assistyou can alsobefound in theWarrantyandOwner Assistanceinformationbooklet. If you need to contact us in writing,pleasecontactConsumerRelationsby writing: GMC Truck, 31 E. JudsonStreet1607-07,Pontiac,Michigan 48342-2230. 8-2