1993 GMC Suburban Owner's Manual - Page 372

In order to file aclaim,you will havetoprovideyournameandaddress,the vehicle identification number (VIN) ofyourvehicle,andastatementofthe nature ofyourcomplaint. BBB staff maytry to helpresolveyourdispute throughmediation. If mediationisnotsuccessful, or if youdonotwishto participateinmediation,eligiblecustomers maypresenttheircasetoan impartial third-party arbitrator at aninformalhearing.Thearbitratorwillrender a decision in your case,which you mayacceptorreject. If youaccepta validarbitratordecision, GM will beboundbythatdecision.Theentiredispute settlement process should ordinarily take about 40 days from the time you file yourcomplainttothetimeadecisionisrendered (or 47 days if youdidnot GMC Truck). first contact your dealer or Weencourageyoutousethisprogrambeforeorinsteadofresortingtothe courts. We believe it offersadvantagesovercourts in mostjurisdictions because it isfast,freeofcharge,andinformal(lawyersarenotusually present,althoughyoumayretainoneatyourexpense if youchoose). Arbitratorsmakedecisionsbasedontheprincipalsoffairnessandequity,and arenotrequiredtoduplicatethefunctionsofcourtsbystrictlyapplyingstate or federallaw. If youwish to go to court,however,wedonotrequirethat youfirstfileaclaimwith BBB AUTO LINE* unlessstatelawprovides if youare otherwise.Whateveryourpreferencemaybe,rememberthat unhappywiththeresultsof BBB AUTO LINE, youcanstillgo to court GM butnotonyou,unlessyou becauseanarbitrator'sdecisionisbindingon acceptit. Eligibility is limitedbyvehicleage/mileageandotherfactors.Forfurther BBB at 1-800-955-5100. You may informationconcerningtheprogram,callthe alsocallGMCTruck'sCustomerRelationsManager. *Somestatesmayrequirethatyoufileaclaimwith BSB AUTO LIME before resorting to state-operatedprocedures(includingcourt). a defectwhichcouldcauseacrash couldcauseinjury or death,youshouldimmediatelyinformtheNational HighwayTrafficSafetyAdministration(NHTSA),inadditiontonotifyingGeneral Motors. If youbelievethatyourvehiclehas or If NHTSA receivessimilarcomplaints, it mayopenaninvestigation,and if it findsthatasafetydefectexists in agroupofvehicles, it mayorderarecall andremedycampaign.However,NHTSAcannotbecomeinvolved in individual problemsbetweenyou,yourdealer, or GeneralMotors. 8-4