1993 GMC Suburban Owner's Manual - Page 371

When contacting GMC Truck,pleaserememberthatyourconcern wilt likely be resolved in thedealership,usingthedealership'sfacilities,equipmentand personnel.That is why we suggestyoufollowStepOnefirst if youhavea concern. To assistownerswhohavehearingdifficulties, GMC Truck has installed specialTDD(TelecommunicationsDevicesfortheDeaf)equipmentatits CustomerAssistanceCenter.Anyhearingorspeechimpairedcustomerwho hasaccess to aTDDorconventionalteletypewriter(TTY)cancommunicate with GMC Truck by dialing: In the United States ...I -800-GMC-TKTD In Canada ...1-800-263-3830. titon/Arbitratim * *Thisprogrammaynot be available in allstates,dependingonstate law. Canadian owners refer to yourWarranty and OwnerAssistanceInformation booklet. General Motors reserves the right to change eligibility limitations and/or to discontinueitsparticipation in thisprogram. Ourexperience has shownthattheCustomerSatisfactionProcedure describedearlier in this section hasbeenverysuccessful in achieving customersatisfaction.However, if you havenot been substantiallysatisfied, GMC Truckwants you to be aware of GM's voluntaryparticipation in a no-chargemediationlarbitrationprogramcalled BBB AUTOLINE.Thisprogram is administered by theCouncil of BetterBusinessBureausthrough local BetterBusinessBureaus.Theprogram can resolveindividualdisputes involvingvehiclerepairs and theinterpretation ofyour New VehicleLimited Warranty. We prefer that younotresort to BBB AUTO LINE until after a final .decision is madeundertheCustomerSatisfactionProcedure.However,youmayfilea claim at anytime by contacting yourlocalBetterBusinessBureau(BBB) at thefollowing toll-free number: 1-800-955-5100. Forfurtherinformationabout filing a claim, you may also write to: BBB AUTO LINE,Council of Better BusinessBureaus, 4200 WilsonBoulevard,Suite 800,Arlington,Virginia 22203. 0-3