1994 GMC Jimmy Owner's Manual - Page 326

Customer Satisfaction Procedure Your satisfaction andgoodwill are important to your dealer and GMC Truck. Normally, any concern with the sales transaction or the operation of your vehicle will resolved by your dealer's Sales or Service Departments. be Sometimes, however, despite the best intentions all concerned, of misunderstandingscan occur.If your concern has not been resolved to your satisfaction, the following steps should be taken: STEP ONE -Discuss your concern with a memberdealership of management. Normally,concerns can be quickly resolved at that level. If the matter has already been reviewed the Sales, Service, or Parts with Manager, contact the owner the dealership or the General Manager. of STEP TWO -If after contacting a member dealership management,it of appears your concerncannot be resolvedby the dealership without further help, contact your GMC Truck Consumer Relations Manager calling by 1-800-GMC-TRUCK (1-800-462-8782, Customer Assistance prompt.) In Canada, contact GM of Canada Customer Assistance Center in Oshawa by calling 1-800-263-3777 (English) or 1-800-263-7854 (French). In Mexico, call (525) 254-3777. In Puerto Rico or U.S. Virgin Islands, call GM 1-809-763-13 15. In all other overseas locations, contact North American Export Sales in Canada by calling 1-416-644-4 1 12. of As October 4, 1993, call 1-905-644-4112. For prompt assistance, please have the following information available to give the Customer Assistance Manager: Your name, address, home and business telephone number Vehicle Identification Number (This is available from the vehicle registration or title, or the plate at the left of the instrument panel top and visible through the windshield.) Dealership name and location Vehicle delivery date and present mileage Nature of concern We encourage you to call the toll free number listed previously in order to give your inquiry prompt attention. However, you wish to write GMC if Truck, write to: GMC Truck Customer Assistance 3 1 E. Judson Street 1607-04 Pontiac, MI 48342-2230 Refer to your Warranty and Owner Information bookletaddresses of for Canadian and GM overseas offices. When contacting GMC Truck, please remember that your concern will likely be resolved in the dealership, using the dealership's facilities, 8-2