1994 GMC Jimmy Owner's Manual - Page 328

To file a claim, you will be asked to provide your name and address, your vehicle identification number (VIN), and a statement natureof your of the complaint. Eligibility is limited by vehicle and mileage, and other age factors. We prefer you utilize theCustomer Satisfaction Procedure before resort you BBB to AUTO LINE, but you may contact the at any time. The BBB will attempt to resolvethe complaint by serving asan intermediary between you and GMC Truck.If this mediationis unsuccessful, an informal hearing will be scheduled where eligible customers may present their case to an impartial third-party arbitrator. The arbitrator will make a decision which you accept or reject. you may If accept the decision, GM will be bound by that decision. entire dispute The resolution procedure should ordinarily take about forty days from time the you file a claim until a decision is made. Some state laws may require you to use this program before filingclaim a with a state-run arbitration program or in the courts. For further information, contactthe BBB at 1-800-955-5 100 or the GMC Truck Customer Assistance Center at 1-800-GMC-TRUCK (1-800462-8782). REPORTING SAFETY DEFECTS TO THE UNITED STATES GOVERNMENT If you believe that your vehicle has a defect which could cause a crashor could cause injury or death, you should immediately inform the National Highway Traffic Safety Administration (NHTSA), addition to notifying in General Motors. If NHTSA receives similar complaints, may openan investigation, andif it it finds that a safety defect exists a group of vehicles, it may order a recall in and remedy campaign. However, NHTSA cannot become involved in individual problems between you, your dealer, General Motors. or To contact NHTSA,you may either call the Auto Safety Hotline toll-free at 1-800-424-9393 (or 366-0123 in the Washington, D.C. area) or write to: NHTSA, U.S. Department of Transportation Washington, D.C. 20590 You can also obtain other information about motor vehicle safety from the Hotline. 8-4