2002 Lexus GS 430 User Guide 1 - Page 11

OTHER BENEFITS AND ASSISTANCE A M E N I T I E S How long is the arbitration process? How does the arbitration process work? The entire process - from the time BBB AUTO LINE receives your request for arbitration to the arbitrator's decision - is designed to take no more than 40 days. A decision may be delayed if: You fail to provide certain information required by BBB AUTO LINE. You fail to make your vehicle available for inspection by BBB AUTO LINE in a timely manner (if an inspection is necessary). You fail to contact Lexus about your dispute before requesting arbitration. ⅷ ⅷ ⅷ When BBB AUTO LINE receives your request, it will be forwarded to the Lexus area office for response. After analyzing all information pertaining to your case, BBB AUTO LINE will schedule a technical evaluation if applicable. This may include an inspection of the vehicle by a technical expert. The technical expert will forward his or her evaluation to BBB AUTO LINE. An oral hearing will be held prior to a decision being rendered. At this hearing, all evidence is admissible. You and a Lexus representative will present both sides of the case to the BBB AUTO LINE arbitrator(s). You will each be allotted time to give testimony and provide documents. Then you will each be given an opportunity for rebuttal. After considering all testimony How much will it cost? There is no charge to you for submitting your dispute to BBB AUTO LINE. You may obtain copies of your case for a nominal fee. 11 O t h e r B e n e f i t s a n d A s s i s t a n c e