2002 Lexus GS 430 User Guide 1 - Page 9

OTHER BENEFITS AND ASSISTANCE A M E N I T I E S Step 2 Step 3 If the dealership does not address your concern to your satisfaction, call the Lexus Customer Satisfaction Department at (800) 25-LEXUS (800/255-3987). In Canada, call (800) 26-LEXUS (800/265-3987). In Mexico, call 95-1-310-328-2075. If you are hearingor speech-impaired, call (800) 443-4999 (TDD). You may also write to us at: Lexus Customer Satisfaction Department P.O. Box 2991 Torrance, CA 90509-2991 Whether calling or writing, please provide the following information: Vehicle identification number (located on the driver's side corner of the dashboard, under the window) Current vehicle mileage Name of your selling and servicing Lexus dealerships Your day and evening telephone numbers If your concern has still not been resolved to your satisfaction, Lexus offers additional assistance through BBB AUTO LINE, a dispute resolution program administered by the Council of Better Business Bureaus. The purpose of BBB AUTO LINE is to resolve disputes through arbitration - a process by which two parties authorize an independent third party to hear and resolve a dispute. The program is informal and free of charge. To request that your case be reviewed through the program, contact: BBB AUTO LINE 4200 Wilson Blvd., Suite 800 Arlington, VA 22203 (800) 955-5100 BBB AUTO LINE typically renders a decision within 40 days of receiving your request for arbitration. This decision is binding on Lexus but not on you. Important: You must use BBB AUTO LINE before seeking remedies through a court action pursuant to 9 O t h e r B e n e f i t s a n d A s s i s t a n c e