2002 Lexus GS 430 User Guide 1 - Page 12

A M E N I T I E S OTHER BENEFITS AND ASSISTANCE and documents, the arbitrator(s) will review the applicable legal standards and render a decision within 10 days. A settlement satisfactory to all parties may be negotiated prior to submission of the case to the arbitrator, or during the hearing. What types of decisions are rendered, and how do I know if Lexus will abide by BBB AUTO LINE's decision? BBB AUTO LINE's decision is binding on Lexus but not on you. Lexus must comply with the decision shortly after it is rendered, usually within 30 days. BBB AUTO LINE will contact you within 10 days of scheduled compliance to ensure that Lexus has complied in a timely manner. Are there limits to the scope of BBB AUTO LINE decisions? BBB AUTO LINE's decisions are based on what it believes to be fair and appropriate after applying the appropriate legal standards. Remedies include but are not limited to repairs; reimbursement for repairs and incidental expenses, such as towing costs; and repurchase or replacement of your vehicle. BBB AUTO LINE decisions do not include: Attorney fees Punitive damages Multiple damages Consequential damages, other than incidental damages to which you may be entitled under law 12 O t h e r B e n e f i t s a n d A s s i s t a n c e