2001 Mercedes C-Class Owner's Manual - Page 235

Instruments and controls Tele Aid Operation Driving Instrument cluster display Practical hints Car care Technical data Index 226 Remote door unlock In the case you have your vehicle locked unintentionally (e.g. key inside vehicle), and the reserve key is not handy, contact the Mercedes-Benz Response Center at 1-800-756-9018 (in the USA) or 1-888-923-8367 (in Canada). You will be asked to provide your password which you provided when you completed the subscriber agreement. Then return to your vehicle and pull outside trunk handle for a minimum of 20 seconds. The Response Center will then unlock your vehicle with the remote door unlocking feature. Note: The remote door unlock feature is available if the relevant cellular phone network and GPS signals are available. Vehicle location/stolen vehicle tracking services Should you wish to locate your vehicle, contact the Mercedes-Benz Response Center at 1-800-756-9018 (in the USA) or 1-888-923-8367 (in Canada). You will be asked to provide your password which you provided when you completed the subscriber agreement. In the event your vehicle was stolen, report the incident to the police who will issue a numbered incident report. Pass this number on to the Mercedes-Benz Response Center. The Response Center will then attempt to covertly contact the vehicle's Tele Aid system. The electronic key in the starter switch must be in position 1 or 2 and the cellular and GPS signals must be available. The Response Center will contact you at the phone number(s) provided in the agreement once the vehicle is located. The Response Center will attempt to contact the vehicle until located, up to a maximum of 14 days or until the vehicle location incident report is cancelled by you.