Acer A100 User Guide - Page 62

Appendix, FAQ and troubleshooting

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Appendix FAQ and troubleshooting This section lists frequently asked questions that may arise during the use of your tablet, and gives easy answers and solutions to these questions. Aspect Question Answer Audio Why is there no If the headset is plugged into the sound coming from device, the speaker is automatically the device? shut off. Disconnect the headset. Check that the device volume setting is not muted. Check that the volume control is not at its lowest setting. Multimedia files Why can't I view my picture files? You may be trying to view an image format that is not supported. Refer to "Multimedia" on page 62 for more information. Why can't I view my video files? You may be trying to view a video format that is not supported. Refer to "Multimedia" on page 62 for more information. Why can't I play my You may be trying to play a file that is music files? not supported. Refer to "Multimedia" on page 62 for more information. System information and performance How do I check the OS version of my device? Tap Apps > Settings > About tablet to check the OS version (Kernel/build number) and other hardware and software information. Power I couldn't turn on the device. The battery power may be depleted. Recharge the device. Refer to "Charging your tablet" on page 11 for more information. Storage How do I check memory status? To check storage status, go to Settings > Storage. 60

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Appendix
FAQ and troubleshooting
This section lists frequently asked questions that may arise during the use of
your tablet, and gives easy answers and solutions to these questions.
Aspect
Question
Answer
Audio
Why is there no
sound coming from
the device?
If the headset is plugged into the
device, the speaker is automatically
shut off. Disconnect the headset.
Check that the device volume setting is
not muted.
Check that the volume control is not at
its lowest setting.
Multimedia files
Why can’t I view my
picture files?
You may be trying to view an image
format that is not supported. Refer to
“Multimedia” on page 62
for more
information.
Why can’t I view my
video files?
You may be trying to view a video
format that is not supported. Refer to
“Multimedia” on page 62
for more
information.
Why can’t I play my
music files?
You may be trying to play a file that is
not supported. Refer to
“Multimedia”
on page 62
for more information.
System
information and
performance
How do I check the
OS version of my
device?
Tap
Apps
>
Settings
>
About tablet
to
check the OS version (Kernel/build
number) and other hardware and
software information.
Power
I couldn’t turn on
the device.
The battery power may be depleted.
Recharge the device. Refer to
“Charging your tablet“ on page 11
for
more information.
Storage
How do I check
memory status?
To check storage status, go to
Settings
>
Storage.