Acer W100 User Manual - Page 19

Troubleshooting - 19 My Leap won't light up Try putting the Leap into the charging cradle and plugging it in to charge. It should light up after a few minutes of charging. If this doesn't help, press the cradle reset button with a paperclip while the Leap is plugged into a power source. Note Don't use a sharp object as it might damage the cradle. You can also try a different micro USB cable. If this doesn't help, please contact an authorized Acer service center. My Leap won't pair Please make sure your smartphone's Bluetooth is enabled from your smartphone's Bluetooth settings. If you have just enabled Bluetooth, try removing Acer Leap Manager from recent apps and launch it again. If Acer Leap Manager says it cannot find your Leap, please go to your smartphone's Bluetooth settings and look at the connected devices. You should see a 19-digit device name starting with the letter H. If it says connected, tap and hold the device name and select Forget this device. Return to Acer Leap Manager and try connecting again. How do I remove the Leap from my account? Open Acer Leap Manager, open the menu and tap Device > Info for Android or Pair Device > Info for iPhone, you will see an Unpair Device button; tap to unpair your Leap. To pair a new device, see Pair your Leap and phone on page 9 for Android or Pairing your Leap and phone on page 13 for iPhone. How do I update my Leap? From time to time, there may be updates available for your Leap. When you pair your Leap with a phone, it will check for and apply updates. After this first time, you will receive an update notification and your Leap will automatically update when it syncs with the app. Ensure your smartphone and Leap are sufficiently charged.